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- Tasks: Manage post-handover defects and customer care issues in a dynamic construction environment.
- Company: Join Caddick Construction, a family-owned business known for quality and collaboration.
- Benefits: Enjoy competitive pay, health support, extra holiday options, and a birthday day off.
- Why this job: Make a real impact in customer satisfaction while growing your career in construction.
- Qualifications: Experience in aftercare or admin roles within construction; strong IT skills required.
- Other info: Be part of a diverse team with clear opportunities for professional development.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Caddick Construction is a family‑owned business with a strong reputation for quality, collaboration and customer satisfaction across the Residential, Industrial, Logistics and Commercial sectors. We are currently recruiting an Aftercare Administrator to join our Quality & Aftercare team, based at our Wakefield office, supporting projects across the Yorkshire region with site visits as required. This role plays a key part in managing post‑handover defects, customer care and warranty matters, ensuring issues are logged, tracked and resolved efficiently and professionally. Candidates with experience in a housebuilding or residential construction environment will be particularly well suited to this role.
What You’ll Do
- Aftercare & Defects Administration
- Log, track and manage all post‑handover defects and customer care issues from receipt through to resolution.
- Maintain accurate and up‑to‑date records of defects, actions, costs and completion dates.
- Coordinate defect rectification works with subcontractors, suppliers and site teams.
- Ensure aftercare activities are carried out in line with company procedures and service level expectations.
- Support the Quality & Aftercare Manager in achieving timely and defect‑free project close‑out.
- Systems & Reporting
- Maintain aftercare records using internal systems including Viewpoint and Clixifix (where applicable).
- Produce regular reports on defect trends, response times, costs and outstanding actions.
- Monitor KPIs relating to aftercare performance and customer satisfaction.
- Ensure all documentation is accurately recorded and filed in line with company processes.
- Budgeting & Cost Control
- Assist with monitoring aftercare budgets and tracking costs associated with defect rectification.
- Raise purchase orders and process invoices in line with company financial controls.
- Track costs against budgets and report variances.
- Support retention recovery by ensuring accurate records of defect costs and responsibilities.
- Scheduling & Coordination
- Schedule inspections, remedial works and follow‑up visits.
- Coordinate access arrangements with clients, residents and managing agents.
- Monitor progress of scheduled works and proactively follow up outstanding actions.
- Customer & Stakeholder Communication
- Act as a professional point of contact for customers, clients and internal teams.
- Maintain clear, timely and professional communication.
- Escalate recurring or high‑risk issues where appropriate.
- Quality & Compliance
- Support audits, reporting and data analysis.
- Maintain confidentiality of sensitive customer and commercial information.
- Assist in identifying trends and lessons learned to feedback into construction and preconstruction teams.
What We’re Looking For
- Previous experience in an aftercare, customer care or administrative role within construction, housebuilding or a similar built environment.
- Understanding of residential or housebuilding construction processes.
- Experience using construction systems such as Viewpoint; knowledge of Clixifix is advantageous.
- Experience of budgeting, cost tracking, scheduling and reporting.
- Strong IT skills with proven proficiency in Microsoft Word and Excel.
Personal Attributes
- Highly organised with excellent attention to detail.
- Customer‑focused with a professional and calm approach.
- Proactive, reliable and solutions‑driven.
- Strong communication skills with the ability to liaise effectively with customers, subcontractors and internal teams.
- Able to manage multiple tasks and work with minimal supervision.
- A strong sense of ownership and accountability.
Qualifications
- GCSEs or equivalent including Maths and English.
- Full UK Driving Licence.
Why Join Caddick Construction?
- Competitive Compensation And Benefits
- We offer a competitive salary package and comprehensive benefits to support your career.
- Career Growth
- As part of a growing organisation, you’ll have clear opportunities for professional development and progression.
- A People‑Centred Approach
- We prioritise collaboration, integrity and long‑term partnerships, making Caddick Group a great place to grow your career.
- Equal Opportunity Employer
- Caddick Construction is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected, regardless of background, identity or status.
- Caddick Group Benefits
- Health and Wellbeing
- We are committed to supporting our colleagues' health and wellbeing through our Employee Assistance Programme, offering 24/7 confidential support for you and your family on a wide range of issues. We also promote cancer awareness through PSA testing and host breast cancer awareness sessions.
- Birthday Day Off
- Enjoy a discretionary day off each year to celebrate your birthday!
- Additional Annual Leave Purchase Scheme
- You can purchase up to 5 extra days of holiday and spread the cost throughout the year. We believe it’s important to take time away from work for your wellbeing.
- Caddick Hub
- Our exclusive colleague discount programme helps you save money on everything from groceries and holidays to new technology and cinema trips.
- Enhanced Family Friendly Leave
- We offer enhanced parental, maternity and paternity leave to support you in balancing work and family life.
- Ride To Work Scheme
- Take advantage of tax and national insurance savings of up to 47% and spread the cost of a new cycle and accessories over 12 months.
- Pension
- Caddick Group contributes 5% to your pension to support your long‑term financial wellbeing.
- Continuous Professional Development
- We’re passionate about your growth. You’ll have access to learning and development opportunities to advance your skills and career.
- Private Healthcare & Medicash
- We offer a private healthcare scheme (treated as a benefit in kind).
- Life Assurance
- Enjoy peace of mind with life insurance providing death‑in‑service cover of up to 4x your salary, valid up to age 70.
- Health and Wellbeing
Aftercare Administrator - Wakefield employer: Caddick Construction Limited
Contact Detail:
Caddick Construction Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftercare Administrator - Wakefield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Caddick Construction. Understand their values and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience in aftercare and customer care aligns with what they’re looking for. Confidence is key!
✨Tip Number 3
Show off your skills! Be ready to discuss specific examples from your past roles that demonstrate your organisational skills and attention to detail. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Aftercare Administrator - Wakefield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in aftercare or customer care within the construction sector. We want to see how your skills align with what we’re looking for!
Show Off Your Organisational Skills: Since this role is all about managing defects and customer care, give us examples of how you've kept things organised in past roles. A well-structured application can really make you stand out!
Be Clear and Professional: When writing your application, keep your language clear and professional. We appreciate a friendly tone, but clarity is key! Make sure your communication reflects the high standards we uphold at Caddick Construction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Caddick Construction Limited
✨Know Your Stuff
Make sure you understand the basics of aftercare and defects administration in construction. Familiarise yourself with terms like post-handover defects, customer care issues, and the systems mentioned in the job description, such as Viewpoint and Clixifix. This will show that you're not just interested in the role but also knowledgeable about it.
✨Show Off Your Organisation Skills
As an Aftercare Administrator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or tracked defects efficiently. Highlight your attention to detail and how you ensure everything is logged and followed up on, which is crucial for this role.
✨Communicate Like a Pro
Since you'll be the point of contact for customers and internal teams, practice clear and professional communication. Think of scenarios where you had to handle customer queries or coordinate with subcontractors. Being able to articulate your thoughts clearly will set you apart during the interview.
✨Be Ready to Discuss Budgets
Brush up on your budgeting and cost control knowledge. Be prepared to discuss how you've monitored budgets or tracked costs in previous roles. This will demonstrate your ability to manage financial aspects of aftercare effectively, which is a big part of the job.
