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- Tasks: Lead daily operations, manage staff, and enhance member experiences at Caddi Club.
- Company: Caddi Club is a dynamic start-up making golf accessible and fun for everyone.
- Benefits: Enjoy club membership, career growth, free food on shift, gym discounts, and more!
- Why this job: Join a vibrant team, shape the future of golf, and make lasting connections.
- Qualifications: 10+ years in hospitality management, strong leadership, and customer service skills required.
- Other info: Flexible hours, including evenings and weekends; marketing experience is a plus.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Club General Manager – Job Description
Who We Are…
Caddi Club “The Golf Club on your doorstep” is an agile start-up aiming to help shape an industry with our members at the core of everything we do. Having started in March 2022, we have been overwhelmed with the success of the first site, and the works are currently underway on the following two sites, which are due to open by the end of the year, with a 4th lined up to start work early next year. We will continue to grow in our quest to make golf more accessible. Aiming to build a diverse community where people can connect, learn, relax and, most importantly, have fun. It is our team that makes this possible.
Role Description…
This is a full-time on-site role as a Club Manager at Caddi Club located in London. The Club Manager will oversee and manage all operations, including budgeting, staffing, scheduling, and marketing. The Club Manager should also be able to maintain a strong customer service focus while managing staff and ensuring that business objectives are met.
The Role…
At Caddi Club, the Club Manager (CM) is responsible for supporting all aspects of the business in conjunction with the wider team. The CM oversees service standards, operational efficiency, member/guest experience and staff retention. Including day-to-day team management, a Club Manager is also an ambassador for the Caddi Club brand and fully embraces our ethos, supporting staff, members and guests' experience. As a Club Manager, you are an influential leader to all departments that tell our story, deliver service, create culture, maximise profits, support operations, and member/guest satisfaction. The Club Manager works very closely with internal and external stakeholders to ensure the optimal experience is a result of unforgettable moments through staff, Golf, food, drink, events and amenities.
A successful Club Manager will collaboratively partner with the rest of their team to develop goals and actionable items required to optimise performance and profitability.
Main Duties…
- Effective communication with internal and external stakeholders
- Work closely with the broader team to assess and develop operational goals based on weekly, daily and quarterly business performance reviews
- Execute action plans on time and budget to support business improvements and focus on optimising profit, minimising margins and promoting exceptional experience(s) for members, guests, staff
- Adhere to Caddi Club company policies for food safety allergy procedures and creating an overall safe and inviting space for members, guests, staff by partnering with Health & Safety leaders and following local, government and regional compliance and abiding by legal standards
- Collaborate with all Support Office business functions to drive effective processes and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, MR, Events & Programming, Finance, Housekeeping and Facilities
- Influential leader and decision maker that supports, guides, develops and implements policies, procedure and systems to improve business operations, service, retention and overall experiences that have been outlined by the Club Manager
- Place supplier orders and complete weekly inventory checks
- Looking for ways to improve the overall profitability of the store
Qualifications…
- 10+ Experience in Hospitality Management, preferably in a private members club or restaurant & bar.
- Strong leadership and team management skills
- Excellent communication, interpersonal and customer service skills
- Financial management and budgeting skills
- Experience with software for scheduling and inventory management
- Ability to work under pressure and flexible hours, including evenings and weekends
- Marketing and Sales experience is a plus
- Experience with golf operations is a plus
Our Benefits…
- Caddi Club Membership to our clubs
- Fantastic career growth and personal development opportunities, with a real opportunity to grow in an exciting start up environment
- Complimentary F&B while on shift
- Subsidised gym memberships, pension and great discounts on all Golf gear
About You:
You are an enthusiastic and motivated individual. You have excellent interpersonal and communication skills and enjoy working in a fast-paced environment. You are a quick learner, able to adapt to new challenges, and eager to grow your career in the golf industry.
If you are excited about this opportunity and meet the qualifications, we encourage you to apply today!
General Manager employer: Caddi Club
Contact Detail:
Caddi Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarize yourself with the Caddi Club ethos and values. Understanding what makes us unique will help you align your leadership style with our mission to make golf more accessible and enjoyable for everyone.
✨Tip Number 2
Network within the golf and hospitality industry. Attend local events or join relevant online communities to connect with professionals who can provide insights into the role and potentially refer you.
✨Tip Number 3
Prepare to discuss your experience in managing teams and improving customer service. Be ready to share specific examples of how you've successfully led a team in a fast-paced environment, as this is crucial for the Club Manager role.
✨Tip Number 4
Research current trends in the golf industry and hospitality management. Being knowledgeable about recent developments will demonstrate your passion for the field and your commitment to driving innovation at Caddi Club.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Caddi Club's mission and values. Highlight how your personal values align with their goal of making golf more accessible and building a diverse community.
Tailor Your CV: Make sure your CV reflects your experience in hospitality management, especially in private members clubs or restaurants. Emphasize your leadership skills and any relevant financial management experience.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss specific examples from your past experiences that demonstrate your ability to manage operations, enhance customer service, and lead a team effectively.
Showcase Relevant Skills: Highlight your skills in communication, budgeting, and marketing within your application. Mention any experience you have with scheduling and inventory management software, as well as your ability to work under pressure.
How to prepare for a job interview at Caddi Club
✨Show Your Passion for Golf
As a Club Manager, it's essential to demonstrate your enthusiasm for golf and how it can be made more accessible. Share personal experiences or insights that highlight your commitment to the sport and its community.
✨Highlight Leadership Experience
Discuss your previous roles in hospitality management, focusing on your leadership skills. Provide examples of how you've successfully managed teams, improved service standards, and enhanced customer experiences.
✨Prepare for Operational Questions
Expect questions about budgeting, staffing, and operational efficiency. Be ready to discuss specific strategies you've implemented in past roles to optimize performance and profitability.
✨Emphasize Communication Skills
Effective communication is key in this role. Prepare to share examples of how you've successfully collaborated with internal and external stakeholders to achieve business goals and improve member satisfaction.
