At a Glance
- Tasks: Create chocolate magic with fun demonstrations and engage visitors of all ages.
- Company: Join the Sweetest Team at Cadbury World, a haven for chocolate lovers!
- Benefits: Enjoy monthly bonuses, discounts, free attraction tickets, and more!
- Other info: Flexible hours with opportunities during weekends and school holidays.
- Why this job: Be part of a fun, interactive environment that spreads joy and chocolate happiness.
- Qualifications: Must be passionate, confident, and great at communicating with diverse audiences.
What you'll bring to the team
Join the Sweetest Team at Cadbury World!
Are you ready to dive into a world of chocolatey fun and discovery? Cadbury World is calling all chocolate lovers to join our team as a Chocolate Making Host! Get ready to bring joy, laughter, and a whole lot of chocolate magic to our visitors.
As part of the Chocolate Making Team at Cadbury World, you will be required to support the daily running of the operation. This will incorporate all areas of chocolate making including live demonstrations, helping in production, serving guests pots of chocolate and encouraging guests to be creative in our Have a Go zone. You will be expected to take ownership when working within the attraction by delivering, monitoring and maintaining premium quality standards throughout the site that go beyond the Operations Department.
Chocolate Making Hosts are expected to deliver an experience that is unique and memorable to all guests. You are required to keep yourself energised and motivated whilst in guest facing areas, always aiming to deliver the finest customer service and friendly & helpful engagement. You must ensure you seek every opportunity to interact and exceed the expectations of our guests whilst always leading by example. The role requires that you will mostly be standing on your feet for large parts of the day and have confidence talking to large groups of guests. You will be required to always be health and safety focused with it being the company’s number one priority.
MAIN RESPONSIBILITIES -
- Be the face of Cadbury World, welcoming all guests and ensuring that they all leave having had a memorable experience that will last a lifetime.
- Manage all attraction queue lines efficiently, use microphones and maintain a consistently positive attitude.
- Look after and maintain operational assets such as radios, microphones, ticket scanners, till equipment and queue line barriers, treating them as if they were your own.
- Celebrate success with the team at every available opportunity, have open and honest communication with fellow colleagues and managers offering support to all of those around you.
- Arrive to work punctually, ready to work in all weathers with your uniform correct and well kept.
- Work across all parts of the operations function daily, striving for world class standards and regularly feeding back new ideas and initiatives to the department management team.
- Use initiative while on position to ensure stock levels and cleanliness standards are always maintained.
Qualifications & Experience
- Working in a fast past customer facing environment
- Working with large groups of people
Full training will be given in all areas.
PERSONAL QUALITIES
- Maintains a positive attitude.
- Strong communication skills
- Easily adaptable
- Conquers Stressful situations.
- Takes pride in their work.
- Committed to company values.
- Strong time management skills
Benefits
Alongsideworking witha great team and chocolate al day, we also offer:
- Monthly bonus based on customer satisfaction targets and RPC targets
- 25% discount in our retail shops and restaurants
- 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Employee pricing up to 55% off cinema tickets
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Pay Range
GBP £12.81/Hr.
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Chocolate Making host. employer: Cadbury World
At Cadbury World, we pride ourselves on being an exceptional employer, offering a vibrant work culture where chocolate lovers can thrive. As a Chocolate Making Host, you'll enjoy flexible hours, a supportive team environment, and unique benefits like a monthly bonus based on customer satisfaction and discounts at our retail shops. Join us in creating magical experiences for our visitors while enjoying opportunities for personal growth and development in the heart of Birmingham's chocolate wonderland.
StudySmarter Expert Advice🤫
We think this is how you could land Chocolate Making host.
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Cadbury World and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Chocolate Making host.
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Cadbury World that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Cadbury World.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Cadbury World get a sense of who you are beyond your experience!
How to prepare for a job interview at Cadbury World
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Cadbury World and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
