What you'll bring to the team
Are you looking for a fun packed, customer focused related role at present…?
If so….we are looking forfunand enthusiasticindividuals like you to join our Guest Experience Hosts team here at Cadbury World!
We have several exciting opportunities readyfor thoselooking to workfront-line, meeting and greeting and making our guests visit that extra special, at this iconic attraction.
You’llbe on hand to ensure that atevery opportunityour guestsget the absolute most from their visit to Cadbury World.
As a Guest Experience Host, you’ll be supporting the daily running of the attraction. With no two days being the same, you could be working within the Admissions department or supporting in the Exhibitions and 4D Chocolate Adventure. On the other hand, you could be supporting the Chocolate Making Hosts or looking after the Retail sections.
You’ll look to take ownership working within the attraction by delivering, monitoring and maintaining premium quality standards in line with company’s expectations.
You’ll be ready to answer any questions about the attraction and offer any additional information to enhance our guests experience. You’ll look to manage any bottle necks using effective and polite crowd control methods, ensuring health, safety and welfare at all times.
With your genuine helpful nature and world-class customer service, you’ll always seek out opportunities deliver an experience that is unique and memorable to all our guests.
Aspart of theGuest ExperienceTeam,you will need to keep displays and point of sale neat and fullystockedup ready for theattractionto open.Throughout the dayyou’llbe ensuringthat all areasareclean,neatand tidy,adheringtothe health,safetyand security compliance.
We are offering seasonalpositions, contracted untilSeptember 2026, with a possibility of extensions to these contracts thereafter.
Qualifications & Experience
- Previousexperience in customer service, public-facing or retail rolewould be nice, but it is not essential!
- Goodcommunicationskills with the ability to engage andinteractwith guests
- Ability to work efficiently both independently and as part of a team
- An enthusiasticpeople-person with a positiveattitudeandanability to manage multiple tasks whilemaintainingattention to detail
- Comfortable with having to stand for long periods during your working day
Benefits
- 25% discount in our retail shops and restaurants
- 40% discount online off LEGO, and much more!
- Ongoing training & development to have alonger-termcareer in Merlin
- Access to Perks at Work which 30,000+ national & local employee discounts
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender,disabilityor sexual orientation. Although we understand thatwe'llalways be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
We reserve the right to remove this vacancy advert early, should sufficient applications beacquired.
Pay Range
Competitive
