Front Line Health Worker in Bristol

Would you like to join our friendly and patient centred team? You will be required to talk with patients, both face to face and on the telephone, book appointments using the computer system and deal with patient queries. You will also be required to undertake other administrative tasks. The ideal candidate must have excellent communication skills, be flexible, self‑motivated, enthusiastic and cheerful but above all, must be a team player. Previous experience would be preferred, but not essential as full training will be given. If you are interested in this excellent opportunity we would very much like to hear from you and welcome you for an informal visit.

Shifts we have available are as follows:

• Monday - 13.00hrs - 18.00hrs (5 hours)
• Tuesday - 08.00hrs - 12.00hrs (4 hours)
• Wednesday - 08.00hrs - 11.00hrs (3 hours)
• Thursday - 08.00hrs - 11.00hrs (3 hours)
• Friday - 08.00hrs - 13.00hrs (5 hours)

Main duties of the job:

• To provide a welcoming and efficient front desk and telephone answering service to all patients and visitors to the practice and meet their needs.
• To provide efficient administrative support to the GPs, non medical and all Nursing staff.
• To deal with patient requests sensitively and maintaining confidentiality at all times.

Job responsibilities:

• Meet and greet patients, members of the public and visitors to the Practice in a friendly and courteous manner.
• Direct patients to the appropriate professionals.
• Provide care navigation using the in house care navigation tool.
• To process online appointment requests.
• Deal with telephone calls promptly and appropriately.
• Make appointments for patients, Doctors, Nurses and other members of the Primary Health Care Team using the Practices EMIS system.
• Record home visit requests on the EMIS system and bring to the attention of the on–call GP for triage.
• Rearrange appointments for Doctors and Nurses when required.
• Register temporary patients details onto the computer.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and make the appropriate appointments.
• Respond to all queries and requests for assistance from patients and other visitors.
• Respect and maintain all aspects of patient confidentiality relating to patients, staff and the Practice.
• Receive complaints and ensure that they are dealt with in line with Practice procedure.
• Inform patients if the doctors are running late or if they are dealing with an emergency.
• Advise patients of relevant charges for private services, accept payment and issue receipts.
• Print off list of appointments for following day.
• Ensure front desk, back office and waiting room is kept neat and tidy.
• Prepare reception for start of day and end of day.
• Communicate messages to relieving Front Line Healthworker at handover.
• To relay test results to patients when checked by GP and advise further action.
• Chaperone for GPs when asked.
• To liaise with hospital and ambulance staff and other outside members of the NHS.
• Photocopying of practice forms as required.
• Comply with all inhouse and statutory health and safety procedures.
• Any other duties commensurate with the grade.
• Attend staff meetings as and when necessary.
• Attend training courses in house and externally to develop expertise and further knowledge.
• Be familiar with, and use, the guidance provided by all written Practice protocols, keeping up to date with changes by logging into email and intranet information on a regular basis.

Person Specification:

• Qualifications: GCSE grade in English and Maths.
• Experience: Experience of working within a team, customer service, and working in a GP Practice. Competent level of computer literacy.
• Other: Attention to detail and accuracy, self-motivated and enthusiastic approach, flexibility in order to provide cover, behave in a professional and courteous manner, understand and adhere to confidentiality, ability to organise and prioritise workload, ability to use own judgement.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.