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For Companies At a Glance
- Tasks: Provide top-notch technical support to automotive dealers and optimise vehicle diagnostics.
- Company: Join CAD-IT, a global leader in innovative software solutions for the automotive industry.
- Benefits: Enjoy private medical insurance, a pension plan, and 25 days of annual leave.
- Why this job: Make a real impact in the automotive sector while developing your technical skills.
- Qualifications: Experience in automotive diagnostics and excellent communication skills are essential.
- Other info: Be part of a dynamic team that values innovation and career progression.
The predicted salary is between 30000 - 50000 £ per year.
CAD-IT is seeking a Technical Support Engineer to join the Aftersales Technical helpdesk team providing technical support and assistance to a top automotive OEM worldwide dealer network.
Role Objectives
- Minimising time spent on workshop diagnostics, and reducing vehicle downtime
- Preventing the need for customers to return to the dealership for the same issue
- Supporting a Right First Time Fix approach
- Playing a key role in lowering warranty costs through efficient use of replacement parts and labour
- Collaborating closely with Quality, Product Development, and Manufacturing teams
- Helping to reduce service-related ownership costs by optimising spare parts and labour usage
- Striving to deliver industry-leading technical support and outstanding customer satisfaction
Key Responsibilities
- Provide technical support to franchised dealer technicians and regional service staff across all vehicle models, recommending diagnostic strategies to ensure Right First Time Fixes
- Manage daily diagnostic vehicle cases via Spotlight (guided diagnostics system), interpret and qualify content, where necessary contacting the submitting Dealer Technician to review data to enhance understanding and improve the quality of submitted information and to provide diagnostic guidance to dealer technicians
- Support vehicle software updates by advising technicians or initiating remote diagnostic connection to the vehicle
- Authorise high-value part replacements to dealer network to assist in the control of warranty expenditure
- Foster strong collaboration with After Sales, Problem Definition, and all internal and regional teams to maintain technical expertise and address field concerns
- Liaise with Client Services to prioritise technical resolution of critical customer cases
- Recommend improvements to Technical Publications for consistent improvement and evolution of technical content within the following: Workshop Manual, Parts Manual, Owners’ Guides, Service Literature, Repair Operation Times/Man-Hour Schedules and Fault Codes, Accessory Fitting Instructions
Who We’re Looking For
Qualifications and Experience
- Self-motivated, organised, with a high attention to detail and dedication to consistently producing excellent quality work on time and on budget.
- Extensive servicing, maintenance procedures and diagnostic experience
- In-depth understanding of the Automotive sector
- Computer & IT Literate
- Automotive, electronics or equivalent education
- Excellent written and verbal communication skills
- A full clean driving license
Skills
- (remote) Flashing and coding vehicle software
- Diagnosing vehicles using AMDS, EvO Diag or similar OBD diagnostic equipment
- Analysing vehicle log files incl DTC, Part number read, Mode 2,6 and 9 data
- Ability to use interpret diagrams
- Knowledge of CAN, LIN and Flexray protocols
- Knowledge of using PicoScope or similar scope for vehicle diagnostics
- Experience with High Voltage (EV or Hybrid vehicles) is preferred
Why CAD-IT?
We are a software sales and consulting company focusing primarily on industrial aftermarket, Service Lifecycle Management (SLM), Industrial IoT and Augmented Reality application in Service. We are global partners with Siemens providing Service Business Strategy consultancy and support, Industry 4.0 for Service, outsourced technical publications support and digital transformation to industries globally. We are passionate about innovation and work collaboratively to give our very best to our staff and customers. Job satisfaction, wellbeing and career progression are top of our list for our employees. Joining our dynamic, ambitious and friendly team you’ll be empowered to fulfil your potential and be part of an inclusive culture that values diversity and rewards innovation, hard work, integrity, and merit.
Company Benefits
- Private Medical Insurance
- Company pension
- 25 days annual leave + bank holidays
- Enhanced maternity pay
Technical Support Engineer employer: CAD IT UK Ltd
Contact Detail:
CAD IT UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at CAD-IT on LinkedIn or through mutual connections. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss diagnostic strategies and software updates, as these are key in the Technical Support Engineer role.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled complex issues in the past, especially in automotive diagnostics. We love a good success story!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at CAD-IT.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Engineer role. Highlight your experience in automotive diagnostics and any relevant software skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the automotive sector and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Show Off Your Communication Skills: Since this role involves liaising with dealer technicians and internal teams, make sure your written application showcases your excellent communication skills. Clear and professional language goes a long way in making a great impression!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at CAD IT UK Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around automotive diagnostics and software updates. Familiarise yourself with tools like AMDS and EvO Diag, as well as protocols like CAN and LIN. Being able to discuss these confidently will show that you're the right fit for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex technical issues in the past. Think about times when you’ve successfully diagnosed a problem or improved a process. This will demonstrate your ability to support the Right First Time Fix approach that CAD-IT values.
✨Communicate Clearly
Since you'll be liaising with dealer technicians and internal teams, practice explaining technical concepts in simple terms. Good communication is key, so consider how you can convey your ideas clearly and effectively during the interview.
✨Emphasise Team Collaboration
CAD-IT values collaboration across various teams, so be ready to discuss your experience working in a team environment. Share examples of how you've worked with others to achieve common goals, especially in high-pressure situations.