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- Tasks: Create and manage technical documentation for modern vehicle systems.
- Company: Join CAD-IT, a leader in innovative automotive solutions.
- Benefits: Enjoy private medical insurance, hybrid working, and 25 days annual leave.
- Why this job: Be the vital link between engineering and the dealer network, making a real impact.
- Qualifications: Experience in OEM, strong writing skills, and knowledge of vehicle systems required.
- Other info: Dynamic team culture with excellent career progression and employee wellbeing focus.
The predicted salary is between 35000 - 45000 £ per year.
Do you have a strong knowledge of modern vehicle systems? A high level of detail, writing, and presentation skills? CAD-IT are seeking an Automotive Service Communications Engineer who will be the link between engineering and the Aftersales dealer network. Following the launch of new vehicles, technical scenarios are identified by engineering and communicated to the Service Communications team, should the dealer network require notification. You will be responsible for understanding, developing and authoring technical documentation with a particular focus on the end consumers within the dealer network.
You will join a business that delivers technical publications for a range of leading automotive, aerospace, rail, industrial, construction and agricultural manufacturing customers. We are interested in dynamic, engaging individuals with relevant qualifications and/or experience in related software engineering, vehicle and master technician, electrical integration, mechanical, diagnostic, or technical documentation fields.
Who We’re Looking For:
- Candidates should have prior experience of working in an OEM, and be familiar with VCATS, ECU and diagnostic protocols.
- Highly detail orientated and able to prepare technical documentation to exacting quality standards.
- Eloquence – a high level of English language, writing, spelling and punctuation skills.
- Very good communication and professionalism to liaise with all levels of personnel.
- Organised and accustomed to managing multiple high-profile projects in parallel.
- Presentation skills – comfortable to prepare and present business cases to the senior team using Microsoft PowerPoint.
- Data analysis – advanced Excel user accustomed to analysing large datasets and transforming to varied reports / reviewable formats.
- Capable of reviewing engineering documents such as Design Note/Engineering Release and converting them to a format which can be consumed by non-engineers.
- Practical hands-on ability to conduct software updates and vehicle repair trials. Electric and Hybrid knowledge would be advantageous.
- Proactive, flexible, ability to work independently and solve problems to deliver solutions is essential.
- Technical authoring competence or experience would be advantageous.
- Experience with CAD, HTML, XML and authoring software is desirable. However, training can be provided.
Key Responsibilities:
- Information gathering – following a request for technical documentation, you must gather all relevant information and demonstrate an understanding of the topic.
- Technical documentation – produce and maintain documentation in the desired format based on the communication type against quality standards.
- Digital content – utilise illustrations, physical imagery, CAD and rendered graphics throughout technical documentation to provide the highest level of information delivery.
- Validation – confirm the information authored is correct through digital sign off and plan/execute physical validation where required.
- Communication – notify key stakeholders, present in detail where required and ensure that communication both internally and externally is clear and concise.
- Engineering Changes – react in a timely manner to update technical documentation following change always ensuring correctness.
- Deliver on time – meet deadlines against KPI’s and delivery of technical documentation vs legislative standards.
Why CAD-IT?
We are a software sales and consulting company focusing primarily on industrial aftermarket, Service Lifecycle Management (SLM), Industrial IoT and Augmented Reality application in Service. We are global partners with Siemens providing Service Business Strategy consultancy and support, Industry 4.0 for Service, outsourced technical publications support and digital transformation to industries globally. We are passionate about innovation and work collaboratively to give our very best to our staff and customers. Job satisfaction, wellbeing and career progression are top of our list for our employees. Joining our dynamic, ambitious and friendly team you’ll be empowered to fulfil your potential and be part of an inclusive culture that values diversity and rewards innovation, hard work, integrity, and merit.
We have an excellent Company Benefits package that focuses on employee reward and wellbeing:
- Private Medical Insurance
- Company pension
- 25 days annual leave + bank holidays
- Hybrid working
- Long Service Award scheme
- Enhanced maternity pay
- Subsidized eye tests
- CAD-IT Mental Health & Wellbeing Support Group
- CAD-IT Culture Committee
- Companywide and team social events, plus more!
Automotive Service Communications Engineer in High Wycombe employer: CAD-IT Ltd
Contact Detail:
CAD-IT Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Communications Engineer in High Wycombe
✨Tip Number 1
Get to know the company inside out! Research CAD-IT and understand their values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions related to technical documentation and communication skills. Use examples from your past experiences to demonstrate how you meet the job requirements.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Automotive Service Communications Engineer in High Wycombe
Some tips for your application 🫡
Know Your Stuff: Make sure you highlight your knowledge of modern vehicle systems and any relevant experience in the automotive field. We want to see that you understand the technical side of things, so don’t hold back on showcasing your expertise!
Show Off Your Writing Skills: Since this role involves a lot of technical documentation, it’s crucial to demonstrate your writing prowess. Use clear, concise language and pay attention to spelling and punctuation. We love eloquence, so let your personality shine through your words!
Be Organised: We’re looking for someone who can juggle multiple projects at once. In your application, mention any experience you have with managing deadlines and delivering quality work under pressure. Show us you can keep everything on track!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at CAD-IT Ltd
✨Know Your Vehicle Systems
Make sure you brush up on your knowledge of modern vehicle systems before the interview. Be prepared to discuss specific examples of how you've worked with these systems in the past, especially in relation to technical documentation and communication with dealer networks.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly and concisely. Prepare to present a mock business case using PowerPoint, as this will demonstrate your presentation skills and ability to convey complex information effectively.
✨Demonstrate Attention to Detail
Highlight your experience in producing high-quality technical documentation. Bring samples of your work that showcase your writing, spelling, and punctuation skills, and be ready to explain how you ensure accuracy and clarity in your documents.
✨Be Ready for Data Analysis Questions
As an advanced Excel user, prepare to discuss how you've used data analysis in previous roles. Think of examples where you've transformed large datasets into actionable reports, and be ready to explain your process and the impact it had on your projects.