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- Tasks: Create and manage technical documentation for modern vehicle systems.
- Company: Join CAD-IT, a leader in innovative automotive solutions.
- Benefits: Enjoy private medical insurance, hybrid working, and 25 days annual leave.
- Why this job: Be the vital link between engineering and the dealer network, making a real impact.
- Qualifications: Experience in OEM, strong writing skills, and knowledge of vehicle systems required.
- Other info: Dynamic team culture with excellent career progression and employee wellbeing focus.
The predicted salary is between 35000 - 45000 £ per year.
Do you have a strong knowledge of modern vehicle systems? A high level of detail, writing, and presentation skills? CAD-IT are seeking an Automotive Service Communications Engineer who will be the link between engineering and the Aftersales dealer network. Following the launch of new vehicles, technical scenarios are identified by engineering and communicated to the Service Communications team, should the dealer network require notification. You will be responsible for understanding, developing and authoring technical documentation with a particular focus on the end consumers within the dealer network.
You will join a business that delivers technical publications for a range of leading automotive, aerospace, rail, industrial, construction and agricultural manufacturing customers. We are interested in dynamic, engaging individuals with relevant qualifications and/or experience in related software engineering, vehicle and master technician, electrical integration, mechanical, diagnostic, or technical documentation fields.
Who We’re Looking For:
- Candidates should have prior experience of working in an OEM, and be familiar with VCATS, ECU and diagnostic protocols.
- Highly detail orientated and able to prepare technical documentation to exacting quality standards.
- Eloquence – a high level of English language, writing, spelling and punctuation skills.
- Very good communication and professionalism to liaise with all levels of personnel.
- Organised and accustomed to managing multiple high-profile projects in parallel.
- Presentation skills – comfortable to prepare and present business cases to the senior team using Microsoft PowerPoint.
- Data analysis – advanced Excel user accustomed to analysing large datasets and transforming to varied reports / reviewable formats.
- Capable of reviewing engineering documents such as Design Note/Engineering Release and converting them to a format which can be consumed by non-engineers.
- Practical hands-on ability to conduct software updates and vehicle repair trials. Electric and Hybrid knowledge would be advantageous.
- Proactive, flexible, ability to work independently and solve problems to deliver solutions is essential.
- Technical authoring competence or experience would be advantageous.
- Experience with CAD, HTML, XML and authoring software is desirable. However, training can be provided.
Key Responsibilities:
- Information gathering – following a request for technical documentation, you must gather all relevant information and demonstrate an understanding of the topic.
- Technical documentation – produce and maintain documentation in the desired format based on the communication type against quality standards.
- Digital content – utilise illustrations, physical imagery, CAD and rendered graphics throughout technical documentation to provide the highest level of information delivery.
- Validation – confirm the information authored is correct through digital sign off and plan/execute physical validation where required.
- Communication – notify key stakeholders, present in detail where required and ensure that communication both internally and externally is clear and concise.
- Engineering Changes – react in a timely manner to update technical documentation following change always ensuring correctness.
- Deliver on time – meet deadlines against KPI’s and delivery of technical documentation vs legislative standards.
Why CAD-IT?
We are a software sales and consulting company focusing primarily on industrial aftermarket, Service Lifecycle Management (SLM), Industrial IoT and Augmented Reality application in Service. We are global partners with Siemens providing Service Business Strategy consultancy and support, Industry 4.0 for Service, outsourced technical publications support and digital transformation to industries globally. We are passionate about innovation and work collaboratively to give our very best to our staff and customers. Job satisfaction, wellbeing and career progression are top of our list for our employees. Joining our dynamic, ambitious and friendly team you’ll be empowered to fulfil your potential and be part of an inclusive culture that values diversity and rewards innovation, hard work, integrity, and merit.
We have an excellent Company Benefits package that focuses on employee reward and wellbeing:
- Private Medical Insurance
- Company pension
- 25 days annual leave + bank holidays
- Hybrid working
- Long Service Award scheme
- Enhanced maternity pay
- Subsidized eye tests
- CAD-IT Mental Health & Wellbeing Support Group
- CAD-IT Culture Committee
- Companywide and team social events, plus more!
Automotive Service Communications Engineer in Chesterfield employer: CAD-IT Ltd
Contact Detail:
CAD-IT Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Communications Engineer in Chesterfield
✨Tip Number 1
Get to know the company inside out! Research CAD-IT and understand their values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions related to technical documentation and communication skills. Use examples from your past experiences to demonstrate how you meet the job requirements. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Automotive Service Communications Engineer in Chesterfield
Some tips for your application 🫡
Know Your Stuff: Make sure you highlight your knowledge of modern vehicle systems and any relevant experience in your application. We want to see that you understand the technical side of things, so don’t hold back on showcasing your expertise!
Show Off Your Writing Skills: Since this role involves a lot of technical documentation, it’s crucial to demonstrate your writing prowess. Use clear, concise language and pay attention to spelling and punctuation. We love eloquence, so let your personality shine through your words!
Be Organised: We’re looking for someone who can juggle multiple projects at once. In your application, mention any experience you have managing high-profile projects and how you keep everything on track. Show us you can deliver on time and meet those KPIs!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details. Plus, we love seeing candidates take the initiative!
How to prepare for a job interview at CAD-IT Ltd
✨Know Your Vehicle Systems
Make sure you brush up on your knowledge of modern vehicle systems before the interview. Be ready to discuss specific technologies and protocols like VCATS and ECU, as well as how they relate to the role. This will show that you’re not just familiar with the basics but have a deep understanding of the field.
✨Showcase Your Technical Writing Skills
Since the role involves authoring technical documentation, prepare examples of your previous work. Bring along samples that highlight your attention to detail and ability to communicate complex information clearly. This will demonstrate your capability to produce high-quality documentation that meets exacting standards.
✨Prepare for Presentation Scenarios
You might be asked to present a business case or explain a technical concept during the interview. Practise using Microsoft PowerPoint to create a clear and engaging presentation. This will help you feel more confident and showcase your presentation skills effectively.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss past experiences where you had to solve problems independently. Think of specific examples where you identified an issue, gathered information, and delivered a solution. This will highlight your proactive nature and ability to manage multiple projects, which is crucial for this role.