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For Companies At a Glance
- Tasks: Create and manage technical documentation for automotive service communications.
- Company: Join CAD-IT, a leader in software sales and consulting for industrial services.
- Benefits: Enjoy private medical insurance, a pension plan, and 25 days annual leave.
- Why this job: Be part of an innovative team that values diversity and career growth.
- Qualifications: Strong automotive knowledge and excellent writing skills are essential.
- Other info: Hybrid working model available; training provided for specific software.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Automotive Service Communications Author – Based: Daventry, Northamptonshire & Gaydon, Warwickshire – Hybrid Working. Type: Full-time, permanent. Salary: TBD based on experience + company benefits.
Do you have a strong knowledge of modern vehicle systems? A high level of detail, writing, and presentation skills?
CAD-IT are seeking a Service Communications Author who will be the link between engineering and the Aftersales dealer network. Following the launch of new vehicles, technical scenarios are identified by engineering and communicated to the Service Communications team, should the dealer network require notification. You will be responsible for understanding, developing and authoring technical documentation with a particular focus on the end consumers within the dealer network.
You will join a business who deliver technical publications for a range of leading automotive, aerospace, rail, industrial, construction and agricultural manufacturing customers.
We are interested in dynamic, engaging individuals with relevant qualifications and/or experience in related software engineering, vehicle and master technician, electrical integration, mechanical, diagnostic, or technical documentation fields.
Who We’re Looking For
- Strong automotive system knowledge and hands on experience is a must. Electric and Hybrid knowledge would be an advantage.
- Highly detail orientated and able to prepare technical documentation to exacting quality standards.
- Eloquence – a high level of English language, writing, spelling and punctuation skills.
- Very good communication and professionalism to liaise with all levels of personnel.
- Organised and accustomed to managing multiple high-profile projects in parallel.
- Presentation skills – comfortable to prepare and present business cases to the senior team using Microsoft PowerPoint.
- Proactive, flexible, ability to work independently and solve problems to deliver solutions is essential.
- Technical authoring competence or experience would be advantageous.
- Experience with CAD, HTML, XML and authoring software is desirable. However, training can be provided.
Key Responsibilities
- Information gathering – following a request for technical documentation, you must gather all relevant information and demonstrate an understanding of the topic.
- Technical documentation – produce and maintain documentation in the desired format based on the communication type against quality standards.
- Digital content – utilise illustrations, physical imagery, CAD and rendered graphics throughout technical documentation to provide the highest level of information delivery.
- Validation – confirm the information authored is correct through digital sign off.
- Communication – notify key stakeholders, present in detail where required and ensure that communication both internally and externally is clear and concise.
- Engineering Changes – react in a timely manner to update technical documentation following change always ensuring correctness.
- Deliver on time – meet deadlines against KPI’s and delivery of technical documentation vs legislative standards.
Why CAD-IT?
We are a software sales and consulting company focusing primarily on industrial aftermarket, Service Lifecycle Management (SLM), Industrial IoT and Augmented Reality application in Service. We are global partners with Siemens providing Service Business Strategy consultancy and support, Industry 4.0 for Service, outsourced technical publications support and digital transformation to industries globally.
We are passionate about innovation and work collaboratively to give our very best to our staff and customers. Job satisfaction, wellbeing and career progression are top of our list for our employees. Joining our dynamic, ambitious and friendly team you\’ll be empowered to fulfil your potential and be part of an inclusive culture that values diversity and rewards innovation, hard work, integrity, and merit. We have an excellent Company Benefits package that focuses on employee reward and wellbeing:
Benefits
- Private Medical Insurance
- Company pension
- 25 days annual leave + bank holidays
- Enhanced maternity pay
- Companywide and team social events, plus more!
Job details
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Information Technology
- Industries: IT Services and IT Consulting
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Automotive Service Communications Author employer: CAD-IT Ltd
Contact Detail:
CAD-IT Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Communications Author
✨Tip Number 1
Familiarise yourself with the latest automotive technologies, especially electric and hybrid systems. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in a rapidly evolving industry.
✨Tip Number 2
Practice your presentation skills using Microsoft PowerPoint. Since you'll need to present technical information clearly, being comfortable with this tool will give you an edge during the interview process.
✨Tip Number 3
Network with professionals in the automotive service sector. Attend industry events or join online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 4
Prepare to discuss your experience with technical documentation. Be ready to share examples of how you've gathered information and produced high-quality documents in previous roles, as this will be crucial for the position.
We think you need these skills to ace Automotive Service Communications Author
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Automotive Service Communications Author position. Familiarise yourself with the technical documentation processes and the importance of communication within the automotive industry.
Tailor Your CV: Highlight your relevant experience and skills in your CV. Emphasise your knowledge of modern vehicle systems, technical authoring competence, and any experience with CAD, HTML, or XML. Make sure to showcase your attention to detail and communication skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the automotive industry and your understanding of the role. Use specific examples from your past experiences to demonstrate how you meet the qualifications and can contribute to the team at CAD-IT.
Proofread Your Application: Ensure that your application is free from spelling and grammatical errors. Given the emphasis on eloquence and professionalism in the job description, a polished application will reflect your attention to detail and writing skills.
How to prepare for a job interview at CAD-IT Ltd
✨Showcase Your Automotive Knowledge
Make sure to highlight your understanding of modern vehicle systems during the interview. Be prepared to discuss specific examples from your experience that demonstrate your expertise in automotive technology, especially in electric and hybrid systems.
✨Demonstrate Attention to Detail
Since the role requires producing high-quality technical documentation, be ready to provide samples of your previous work or discuss how you ensure accuracy and clarity in your writing. Mention any tools or processes you use to maintain quality standards.
✨Prepare for Communication Scenarios
As communication is key in this role, practice articulating complex technical information clearly and concisely. You might be asked to explain a technical concept to someone without a technical background, so think about how you would approach that.
✨Be Ready to Discuss Project Management
The ability to manage multiple projects is crucial. Prepare to talk about your experience with prioritising tasks and meeting deadlines. Share specific instances where you successfully juggled various responsibilities while maintaining high standards.
