At a Glance
- Tasks: Lead technology strategy and innovation in customer engagement solutions.
- Company: Join a global leader in the CCaaS sector with a focus on innovation.
- Benefits: Competitive salary, bonus, and benefits package with hybrid working.
- Other info: Opportunity to mentor teams and influence product direction in a dynamic environment.
- Why this job: Shape the future of customer engagement and drive impactful product development.
- Qualifications: Proven experience in senior tech leadership and expertise in Twilio or Amazon Connect.
The predicted salary is between 100000 - 120000 £ per year.
We are working with a global leader in their field to find an experienced CTO to lead our clients technology strategy, product engineering, and innovation roadmap within the Customer Engagement/CCaaS sector.
Location: Hybrid Manchester - 4 days pw onsite (non negotiable)
Package: 100k - 120k + bonus + bens
This is a hands-on leadership role responsible for driving product development, scaling cloud-native platforms, and ensuring technical excellence across customer engagement solutions. You will provide strategic direction, mentor engineering teams, and work closely with commercial and operational stakeholders to bring new products to market.
Key Requirements:
- Proven experience in a senior technology leadership role (CTO, VP Engineering, Head of Engineering, or similar) within a CCaaS, telecoms, or SaaS environment.
- Strong expertise in Twilio OR Amazon Connect (this is essential) and cloud communications platforms.
- Experience delivering secure payment integrations, including PCI-DSS compliant solutions.
- Knowledge of AI-powered contact centre technologies such as conversational AI, speech analytics, sentiment analysis, and agent assist tools.
- Strong background in cloud-native applications, AWS/GCP, DevOps, CI/CD, Docker, and Kubernetes.
Desirable:
- Experience scaling technology teams in high-growth businesses.
- Knowledge of GDPR, ISO27001, and UK data privacy standards.
- Experience with voice, chat, and omnichannel customer engagement solutions.
This is an excellent opportunity to shape technology strategy, influence product direction, and play a key role in the growth of an innovative CX organisation at the cutting edge.
Chief Technology Officer in Warrington employer: Cactus Search
Join a forward-thinking organisation in Manchester that champions innovation and technology excellence. As a Chief Technology Officer, you will thrive in a dynamic hybrid work environment, where collaboration and mentorship are at the forefront of our culture. With competitive compensation, a focus on employee growth, and the opportunity to lead transformative projects in the Customer Engagement sector, this role offers a unique chance to make a significant impact while enjoying a supportive and engaging workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Chief Technology Officer in Warrington
✨Network Like a Pro
Get out there and connect with industry professionals! Attend tech meetups, conferences, or webinars related to CCaaS and cloud communications. You never know who might be looking for a CTO just like you!
✨Showcase Your Expertise
When you get the chance to chat with potential employers, make sure to highlight your experience with Twilio or Amazon Connect. Share specific examples of how you've driven product development and innovation in previous roles.
✨Leverage Social Media
Use platforms like LinkedIn to showcase your skills and connect with recruiters. Post about your insights on AI-powered contact centre technologies or cloud-native applications to position yourself as a thought leader in the field.
✨Apply Through Our Website
Don’t forget to check out our website for the latest job openings! Applying directly through us can give you an edge, as we’re always on the lookout for top talent to help shape the future of customer engagement.
We think you need these skills to ace Chief Technology Officer in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Twilio or Amazon Connect, as this is a must-have for us. Use specific examples from your past roles to showcase how you've led technology strategies and product development in similar environments.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're the perfect fit for the CTO role and how your background aligns with our needs in the Customer Engagement/CCaaS sector. Be sure to mention any relevant achievements that demonstrate your leadership skills.
Showcase Your Technical Expertise:We want to see your technical chops! Highlight your experience with cloud-native applications, DevOps practices, and any AI-powered technologies you've worked with. This will help us understand your depth of knowledge and how you can drive innovation.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Cactus Search
✨Know Your Tech Inside Out
Make sure you’re well-versed in Twilio and Amazon Connect, as these are crucial for the role. Brush up on your knowledge of cloud-native applications and AI-powered contact centre technologies to demonstrate your expertise.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led engineering teams and driven product development in previous roles. Highlight your experience in mentoring and scaling teams, as this will be key to impressing the interviewers.
✨Understand the Business Side
Familiarise yourself with the commercial and operational aspects of the Customer Engagement sector. Be ready to discuss how you can align technology strategy with business goals and bring new products to market effectively.
✨Prepare for Technical Questions
Expect in-depth technical questions related to secure payment integrations and compliance standards like PCI-DSS and GDPR. Brush up on these topics so you can confidently discuss your experience and approach to ensuring technical excellence.
