Software Product Consultant

Are you an experienced IT professional with a passion for delivering exceptional service and driving business growth? Join our clients team and play a vital role in supporting their global customers and implementing cutting-edge solutions.

This is a Hybrid role where you will be required to work onsite in Glasgow 1 day a week with the remaining 4 at home. Sponsorship is not offered for this role, only applicants within a commutable distance to Glasgow will be considered.

Salary: £40,000 – £45,000 + 5% Bonus

About the Role

Our clients support team provides first and second-level assistance to international clients, while their professional services team manages the implementation of a specific SaaS product, both remotely and on-site in the UK and abroad. This is a technical role that also requires a commercial mindset, focusing on understanding customer needs and delivering exceptional results and identify new business opportunities.

Key Responsibilities

• Provide expert technical support during the software implementation process.
• Log, investigate, and resolve client issues promptly and effectively.
• Become a subject matter expert on our clients products.
• Prepare accurate and comprehensive project and technical documentation.
• Implement and maintain a robust project methodology and process across the organisation.
• Deliver training sessions to clients’ technical teams and end users.
• Proactively solve problems, thinking on your feet to resolve customer challenges.

Experience

• At least 3 years’ experience in a similar role
• Experience with server and desktop operating systems and hardware, as well as SQL Server capability
• Flexible approach to working hours
• Experience in the contact centre environment, either technically or operationally
• An IT qualification
• SQL skills
• Cloud implementation experience