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- Tasks: Support global customers by implementing cutting-edge software solutions and providing expert technical assistance.
- Company: Join a dynamic team focused on delivering exceptional service and driving business growth in the tech industry.
- Benefits: Enjoy a hybrid work model with one day in Glasgow and four days remote, plus a competitive salary and bonus.
- Why this job: Be part of a forward-thinking company that values innovation and offers opportunities for personal and professional growth.
- Qualifications: Must have at least 3 years of relevant experience, IT qualifications, and SQL skills.
- Other info: This role is only open to applicants within commuting distance to Glasgow; sponsorship is not available.
The predicted salary is between 34000 - 45000 £ per year.
Are you an experienced IT professional with a passion for delivering exceptional service and driving business growth? Join our clients team and play a vital role in supporting their global customers and implementing cutting-edge solutions.
This is a Hybrid role where you will be required to work onsite in Glasgow 1 day a week with the remaining 4 at home. Sponsorship is not offered for this role, only applicants within a commutable distance to Glasgow will be considered.
Salary: £40,000 - £45,000 + 5% Bonus
About the Role
Our clients support team provides first and second-level assistance to international clients, while their professional services team manages the implementation of a specific SaaS product, both remotely and on-site in the UK and abroad. This is a technical role that also requires a commercial mindset, focusing on understanding customer needs and delivering exceptional results and identifying new business opportunities.
Key Responsibilities
- Provide expert technical support during the software implementation process.
- Log, investigate, and resolve client issues promptly and effectively.
- Become a subject matter expert on our clients products.
- Prepare accurate and comprehensive project and technical documentation.
- Implement and maintain a robust project methodology and process across the organisation.
- Deliver training sessions to clients’ technical teams and end users.
- Proactively solve problems, thinking on your feet to resolve customer challenges.
Experience
- At least 3 years’ experience in a similar role.
- Experience with server and desktop operating systems and hardware, as well as SQL Server capability.
- Flexible approach to working hours.
- Experience in the contact centre environment, either technically or operationally.
- An IT qualification.
- SQL skills.
- Cloud implementation experience.
Contact Detail:
Cactus Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Implementation Consultant
✨Tip Number 1
Familiarise yourself with the specific SaaS products our client offers. Understanding their features and benefits will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your SQL skills, as they are crucial for this position. Consider working on a small project or using online resources to enhance your knowledge, which can give you an edge over other candidates.
✨Tip Number 3
Prepare to discuss your experience in providing technical support and how you've resolved client issues in the past. Use specific examples that highlight your problem-solving skills and ability to think on your feet.
✨Tip Number 4
Since this role involves training clients' technical teams, think about how you would approach delivering a training session. Be ready to share your ideas on effective training methods and how you would ensure clients feel confident using the software.
We think you need these skills to ace Software Implementation Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and software implementation. Emphasise your technical skills, especially with server and desktop operating systems, SQL Server, and cloud implementations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional service and your ability to understand customer needs. Mention specific examples of how you've successfully resolved client issues or driven business growth in previous roles.
Highlight Relevant Experience: In your application, clearly outline your experience in similar roles, particularly focusing on your problem-solving skills and any training sessions you've delivered. This will demonstrate your capability to become a subject matter expert.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a technical role.
How to prepare for a job interview at Cactus Search
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with server and desktop operating systems, SQL Server, and cloud implementations. Highlight specific projects where you successfully resolved technical issues or implemented solutions.
✨Demonstrate Your Problem-Solving Skills
During the interview, share examples of how you've proactively solved problems in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses and illustrate your ability to think on your feet.
✨Understand the Company’s Products
Familiarise yourself with the company's SaaS products and be ready to discuss how you can become a subject matter expert. This shows your commitment and enthusiasm for the role, as well as your ability to deliver exceptional service.
✨Prepare for Client Interaction Scenarios
Since the role involves delivering training sessions and providing support to clients, prepare for role-play scenarios where you might need to explain technical concepts to non-technical users. This will demonstrate your communication skills and customer-centric approach.
