At a Glance
- Tasks: Lead a vibrant team to exceed service targets and deliver exceptional customer experiences.
- Company: Join a well-known brand in Central London with a dynamic contact centre.
- Benefits: Enjoy a competitive salary of £45k plus benefits and hybrid working.
- Other info: Great opportunity for career growth in a supportive and energetic environment.
- Why this job: Make a real impact by leading a dedicated team and enhancing customer satisfaction.
- Qualifications: Previous team management experience and strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
We are working with a well-known brand in Central London that is on the lookout for an ambitious Team Manager to join their Contact Centre. Hybrid role with a salary of £45k plus benefits.
We have a vacancy for an enthusiastic and focused Team Manager to join our client's busy, vibrant team. The successful candidate will be motivated, organised, high calibre and dedicated to delivering a great service on behalf of their customers. If you have previous team manager experience, get in touch!
About the role:- Lead a team to meet and exceed business objectives, service targets, and corporate goals including operational metrics, quality, customer satisfaction, client satisfaction, and absenteeism and attrition.
- Continually review and monitor work performance of all advisors against agreed KPI’s, ensuring that calls are handled professionally.
- Manage a team of advisors daily.
- Maintain regular communications and feedback, ensuring accurate and timely communication of any client/campaign issues to the Operations Manager.
- Evidence of effective interpersonal, coaching and leadership/supervisory skills.
- Previous Team Leading / Managerial experience is essential.
- Reporting, Operational and Analytic skills.
- Previous experience working in a call centre environment is essential.
- Excellent verbal and written communication skills.
- Good numeric and verbal reasoning skills.
- Effective problem-solving skills.
- Performance management skills and experience.
- Client/customer management skills.
Customer Service Team Manager in Slough employer: Cactus Search
Join a dynamic and well-respected brand in Central London as a Customer Service Team Manager, where you will thrive in a vibrant work culture that values ambition and dedication. With a competitive salary of £45k plus benefits, this role offers excellent opportunities for professional growth and development, all while working in a hybrid environment that promotes work-life balance. Be part of a team that is committed to delivering exceptional service and achieving corporate goals, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Team Manager role. You never know who might have the inside scoop on openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially since it's a well-known brand. Think about how your previous team management experience aligns with their goals and be ready to share specific examples.
✨Tip Number 3
Show off your leadership skills! During interviews, highlight your coaching and supervisory experience. Talk about how you've motivated teams to exceed targets and improve customer satisfaction – that's what they want to hear!
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that dream job!
We think you need these skills to ace Customer Service Team Manager in Slough
Some tips for your application 🫡
Show Off Your Leadership Skills:Make sure to highlight your previous team management experience in your application. We want to see how you've led teams to success and met those all-important KPIs. Share specific examples that demonstrate your coaching and interpersonal skills!
Tailor Your Application:Don’t just send a generic CV! We love it when candidates tailor their applications to the role. Use the job description as a guide and make sure to align your skills and experiences with what we’re looking for in a Team Manager.
Communicate Clearly:Since excellent verbal and written communication skills are key for this role, ensure your application is clear and concise. We appreciate well-structured applications that are easy to read and free from errors. Show us you can communicate effectively right from the start!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Cactus Search
✨Know the Company Inside Out
Before your interview, do some homework on the brand you're applying to. Understand their values, mission, and recent developments. This will not only impress your interviewers but also help you tailor your answers to align with their goals.
✨Showcase Your Leadership Skills
As a Team Manager, your leadership skills are crucial. Prepare specific examples from your past experiences where you successfully led a team, resolved conflicts, or improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in a call centre environment. Think of scenarios where you had to manage difficult situations or improve team performance. Highlight your analytical skills and how they contributed to positive outcomes.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and expectations for the role. This shows your genuine interest and helps you assess if the company is the right fit for you.
