At a Glance
- Tasks: Lead a dynamic team to enhance customer experience and drive service improvements.
- Company: Join a growing business in the utilities sector with a focus on customer satisfaction.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal development.
- Other info: Office-based role with Monday to Friday hours, perfect for work-life balance.
- Why this job: Make a real impact by creating a customer-first culture and improving processes.
- Qualifications: Experience in leading customer service teams and a passion for enhancing customer journeys.
The predicted salary is between 32850 - 40150 £ per year.
Are you passionate about delivering an exceptional customer experience while leading a high-performing support team? We are working with a growing business within the utilities sector that's looking for a Customer Experience / Sales Support Manager to lead a small team of 5–10 people, ensuring customers receive outstanding support from point of sale through to aftercare. This is a fantastic opportunity for someone who enjoys improving processes, developing people and creating a customer-first culture.
What you'll be doing:
- Leading and coaching a customer experience & sales support team
- Managing the after-sales customer journey for B2B customers
- Driving service improvements and operational efficiency
- Working closely with sales and other internal departments
- Monitoring KPIs, customer satisfaction and team performance
- Creating a positive, high-performing team environment
We'd love to hear from you if you have:
- Experience leading a customer service, customer experience or sales support team
- A background in B2B customer operations
- Strong coaching and people management skills
- A passion for improving customer journeys and service delivery
- Utilities sector experience (ideally)
If you're looking for your next challenge—or know someone who could be the perfect fit—I'd love to hear from you.
Customer service Team Manager in Shadwell employer: Cactus Search
Cactus Search is an excellent employer that values its employees by offering a competitive salary and the flexibility of remote work after an initial training period in the vibrant city of Glasgow. With a strong focus on employee growth and a supportive work culture, team members are encouraged to develop their skills while delivering exceptional customer service. Join us for a rewarding career where your contributions are recognised and appreciated.
