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For Companies At a Glance
- Tasks: Support business systems by managing queries, user access, and internal audits.
- Company: Join a dynamic team in Chesterfield, offering hybrid working and a collaborative culture.
- Benefits: Enjoy a competitive salary, bonus, and flexible working options.
- Why this job: Be the backbone of our operations while developing your skills in a supportive environment.
- Qualifications: Proactive attitude, strong communication skills, and ability to manage priorities are essential.
- Other info: This role is perfect for detail-oriented individuals eager to make an impact.
The predicted salary is between 18000 - 30000 £ per year.
Chesterfield, Derbyshire (Hybrid Working) Circa £25k + Bonus & Benefits
Are you an organised, proactive individual with a knack for technical support and a keen eye for detail? We’re looking for a Service & Support Administrator to join our client and play a vital role in supporting our business systems and processes.
In this role, you’ll be the go-to person for day-to-day service and support across the business—triaging defects, managing access and change requests, and assisting with internal audits. It’s a hands-on position that requires excellent communication skills, a methodical mindset, and a collaborative approach.
What You’ll Be Doing
- Triaging and managing business support queries, escalating when needed to meet service levels
- Administering user access to key business systems, including onboarding, leavers, and access modifications
- Supporting internal audit activities relevant to the Administration Systems Team
- Helping organise and prioritise defects and change requests for ongoing system improvements
What We’re Looking For
Essential Skills & Experience
- A professional and positive attitude with a proactive approach to learning and change
- Excellent interpersonal skills and the ability to work effectively in a cross-functional team
- Strong organisational skills with the ability to meet deadlines and manage competing priorities
Service & Support Administrator employer: Cactus Search
Contact Detail:
Cactus Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service & Support Administrator
✨Tip Number 1
Familiarise yourself with the key business systems mentioned in the job description. Understanding how these systems work will not only help you during the interview but also demonstrate your proactive approach and genuine interest in the role.
✨Tip Number 2
Brush up on your technical support skills. Since the role involves triaging defects and managing support queries, being able to discuss relevant experiences or scenarios where you've successfully resolved issues will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've worked collaboratively in a team setting. The job requires excellent interpersonal skills, so having specific instances ready to share can showcase your ability to communicate effectively and work well with others.
✨Tip Number 4
Demonstrate your organisational skills by discussing how you prioritise tasks and manage competing deadlines. This is crucial for the role, so be ready to explain your methods for staying organised and ensuring that all tasks are completed efficiently.
We think you need these skills to ace Service & Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Service & Support Administrator. Emphasise your organisational skills, technical support experience, and any previous roles where you triaged queries or managed access requests.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive attitude and excellent communication skills. Mention specific examples of how you've successfully handled similar responsibilities in the past, such as managing business support queries or assisting with audits.
Highlight Relevant Skills: In your application, clearly outline your interpersonal skills and ability to work in a cross-functional team. Provide examples of how you've met deadlines and managed competing priorities in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Service & Support Administrator role.
How to prepare for a job interview at Cactus Search
✨Showcase Your Organisational Skills
As a Service & Support Administrator, you'll need to demonstrate your ability to manage multiple tasks effectively. Prepare examples from your past experiences where you successfully prioritised and organised your workload to meet deadlines.
✨Highlight Your Technical Support Experience
Make sure to discuss any previous roles where you provided technical support. Be ready to explain how you triaged issues, managed user access, or contributed to system improvements, as these are key aspects of the job.
✨Demonstrate Excellent Communication Skills
Since this role involves working with various teams, it's crucial to show that you can communicate clearly and effectively. Practice articulating your thoughts and consider how you would explain complex issues in simple terms.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing a high volume of support queries or dealing with a difficult stakeholder. Think through potential scenarios and how you would approach them.
