I'm working with an established UK organisation that is looking for an experienced Salesforce Continuous Improvement Lead to join their service function.
This is a genuine delivery-focused role where you'll identify opportunities, shape improvements and then see them through to implementation and adoption.
- Leading the continuous improvement agenda across CEX/ Services
- Identifying and prioritising opportunities using data, operational insight and stakeholder feedback
- Managing improvement projects from discovery through to implementation
- Improving processes, systems, quality, efficiency and customer/member experience
- Working closely with technology teams around Salesforce, automation and AI initiatives
- Facilitating workshops and bringing different stakeholders together
- Building clear measures to demonstrate the impact of improvements
- Supporting process governance, documentation and knowledge management
- Managing and developing a Continuous Improvement Coordinator
- Continuous improvement, operational change, process improvement or project delivery
- A track record of taking improvements from idea/discovery through to implementation
- Strong analytical and problem-solving skills
- ESSENTIAL - Experience with Salesforce
- Excellent stakeholder management and influencing skills
- Experience working across operational and technical teams
- PRINCE2 or practical Agile/Scrum experience
- Some experience managing, coaching or developing people
- Microsoft 365, automation, AI or product roadmaps would be advantageous.
This would suit someone from a Continuous Improvement, Business Improvement, Operational Excellence, Change, Transformation or Process Improvement background who enjoys getting into the detail and making things actually happen.
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Salesforce Lead employer: Cactus Search
Join a forward-thinking organisation as the Head of Procurement, where you will have the opportunity to make a significant impact on our procurement strategy while working remotely from anywhere in the UK. We pride ourselves on fostering a collaborative work culture that values innovation and employee growth, offering competitive salaries and a clear pathway for professional development. With a focus on delivering measurable cost savings and enhancing supplier relationships, this role provides a unique chance to contribute to meaningful change within a dynamic team.
