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- Tasks: Lead training for new starters and existing advisors in a growing contact centre.
- Company: Cactus Search is expanding with a new contact centre in Altrincham.
- Benefits: Enjoy a great work-life balance with Monday to Friday hours, plus corporate perks.
- Why this job: Join a dynamic team focused on personal growth and delivering excellent customer service.
- Qualifications: Experience in recruitment and training, preferably in utilities or telecoms.
- Other info: Opportunity to shape training programmes and support new talent in a vibrant environment.
The predicted salary is between 28800 - 43200 £ per year.
Are you a Customer Service Recruitment Learning and Development specialist who prides themselves in helping people grow? Fancy a role with a great work life balance working Monday to Friday 9:00-5:30?
You would lead and play a vital role in the training and development of new starters and existing advisors in the contact centre. During an exciting time where we are expanding and setting up a new contact centre in Altrincham, your team are continually looking at new ways to ensure we continually improve our overall training with a real focus of equipping our colleagues to deliver First Contact Resolution on every call.
Your new tasks and responsibilities:
- Create and deliver training for new starters into the business
- Collate and act on feedback from training to ensure training is fit for purpose
- Perform quality monitoring as per the standards set in the Quality Management Framework ensuring accurate information is provided to customers at all times enabling FCR.
- Work alongside the HR manager on attraction and recruitment campaigns
- Coach and mentor new starters
- Play a vital role in supporting any new training requirements
- Place adverts on job boards
- Screen candidates ready for interview
- Lead/assist in incentive and motivational schemes.
Utilities and or Telecoms experience is desirable for this position alongside high volume advisor recruitment and onboarding in contact centres.
Recruitment and Training Lead employer: Cactus Search
Contact Detail:
Cactus Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recruitment and Training Lead
✨Tip Number 1
Familiarise yourself with the latest trends in customer service training and development. This will not only help you understand what the role entails but also allow you to discuss innovative training methods during your interview.
✨Tip Number 2
Network with professionals in the recruitment and training field, especially those with experience in contact centres. Engaging with them can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Prepare to showcase your coaching and mentoring skills through examples from your past experiences. Be ready to discuss specific instances where you've successfully developed others, as this is a key aspect of the role.
✨Tip Number 4
Research Cactus Search and their approach to recruitment and training. Understanding their company culture and values will help you align your answers during the interview and demonstrate your genuine interest in the position.
We think you need these skills to ace Recruitment and Training Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service recruitment and training. Emphasise any specific achievements in developing training programmes or improving team performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for learning and development. Mention how your skills align with the responsibilities listed in the job description, particularly in creating and delivering training.
Showcase Relevant Experience: In your application, provide examples of your previous work in high-volume recruitment and onboarding within contact centres. Highlight any experience you have in utilities or telecoms, as this is desirable for the role.
Highlight Your Coaching Skills: Since the role involves coaching and mentoring new starters, include specific instances where you've successfully guided others. This could be through formal training sessions or informal support.
How to prepare for a job interview at Cactus Search
✨Showcase Your Training Expertise
Be prepared to discuss your experience in creating and delivering training programmes. Highlight specific examples where your training has led to improved performance or customer satisfaction.
✨Demonstrate Your Coaching Skills
Since the role involves coaching and mentoring new starters, think of instances where you've successfully guided someone through their learning process. Share how you adapt your coaching style to meet individual needs.
✨Emphasise Feedback Utilisation
Discuss how you collect and act on feedback from training sessions. Provide examples of how you've adjusted training content based on participant feedback to ensure it meets the needs of the team.
✨Familiarise Yourself with FCR Principles
Understand the concept of First Contact Resolution (FCR) and be ready to explain how your training methods can help achieve this goal. Mention any relevant experience in improving FCR rates in previous roles.
