Office based
You have to have Customer service office based or contact centre experience
We're currently looking for multiple enthusiastic Customer Service Advisors who are focused on customer service, administration and taking inbound calls. The role will deal with a wide range of customer service calls.
Cactus Search are currently in partnership with an amazing client who are offering you the following:
- Laptop and kit supplied prior to work commencing
- Salary - £26,430
- Shift patterns between 8:30am and 7pm - 40 hours per week
- This role will involve weekend working on a saturday morning occasionally
Key Responsibilities:
- Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems
- Manage all direct customer Interactions
- Handle and respond efficiently to all general and order specific direct customer enquiries
- Support customers with order status updates and delivery tracking queries
- Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management
- Provide feedback on the efficiency of the customer service process and areas of improvement
Key Skills Required:
- Previous experience within a Customer Service position is essential
- Knowledge of CRM systems
- A self-motivated, passionate, and enthusiastic approach to work
- Outstanding verbal communication skills
- Professional and empathetic approach to resolving issues
- Decent I.T skills
- Excellent time management
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Customer Service advisor in Rayleigh employer: Cactus Search
Join a forward-thinking organisation as the Head of Procurement, where you will have the opportunity to make a significant impact on our procurement strategy while working remotely from anywhere in the UK. We pride ourselves on fostering a collaborative work culture that values innovation and employee growth, offering competitive salaries and a clear pathway for professional development. With a focus on delivering measurable cost savings and enhancing supplier relationships, this role provides a unique chance to contribute to meaningful change within a dynamic team.
