Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and embed Operational Excellence to enhance customer experience and drive measurable results.
- Company: Join a forward-thinking company focused on continuous improvement and customer satisfaction.
- Benefits: Competitive salary, bonus, and benefits with potential for permanent position.
- Why this job: Make a real impact on customer experience while developing your skills in a dynamic environment.
- Qualifications: Experience in Continuous Improvement and Customer Experience is essential.
- Other info: Remote role available for UK residents with excellent career growth opportunities.
The predicted salary is between 60000 - 84000 ÂŁ per year.
Reporting to the Head of Operational Excellence, this role is vital to the delivery of our clients CX strategy and needs someone with a background in Continuous Improvement and CX. This is a 12 month FTC which will most likely turn permanent.
Salary: 70 - 100k (DOE) + bonus + benefits
Location: UK Remote (must be in the UK now with a valid working permit, no sponsorship available)
This role will lead and embed our clients Operational Excellence agenda — delivering measurable returns on investment in efficiency, cost-to-serve and customer outcomes, while simultaneously building long-term cultural and capability uplift. This role ensures that benefits are not just identified but realised and sustained, embedding a disciplined, data-led execution model that enables our client to lead the field in service provision.
Responsibilities:
- OpEx System Leadership: Designs, embeds, and governs the Customer Service and Operations framework (maturity assessments, dashboards, Daily Management Systems, benefit-tracking). Establish clear standards, cadence and governance to ensure consistency and repeatability across operations.
- Execution & ROI: Lead efficiency, productivity and cost‑to‑serve optimisation using recognised methodologies (e.g. Lean, Agile, continuous improvement platforms). Ensure every initiative is tied to clearly defined, measurable benefits with transparent tracking and accountability.
- Capability & Culture: Builds operational maturity by coaching leaders and teams in OpEx disciplines. Embed a culture of structured problem‑solving, outcome focus, and disciplined execution within business‑as‑usual activity.
- Performance Management: Drive standard operating procedures, escalation frameworks and performance dialogues that improve right‑first‑time delivery and service outcomes at scale. Anchor customer and operational measures into daily and weekly performance routines.
- Sustainability: Ensure improvements are embedded and sustained (“fix once, fix right”), preventing benefit erosion after delivery. Act as a challenger to existing practices, identifying waste, inefficiency and opportunities to simplify.
This role will reduce failure demand and improve service provision while improving customer experience measures and resolution times.
Operational Excellence Manager (CX) employer: Cactus Search
Contact Detail:
Cactus Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Excellence Manager (CX)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend relevant events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company’s CX strategy and their approach to Operational Excellence. Show them you’re not just another candidate; you’re genuinely interested in how you can contribute to their goals.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in Continuous Improvement aligns with their needs. Use specific examples that demonstrate your ability to deliver measurable returns on investment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Operational Excellence Manager (CX)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Operational Excellence Manager. Highlight your experience in Continuous Improvement and CX, and don’t forget to showcase any relevant achievements that demonstrate your ability to deliver measurable returns on investment.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples of how you've led efficiency and productivity improvements in the past, and how you can bring that expertise to our client's CX strategy.
Showcase Your Data Skills: Since this role involves a data-led execution model, make sure to highlight your experience with data analysis and performance tracking. Talk about how you've used data to drive decisions and improve service outcomes in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Cactus Search
✨Know Your CX Inside Out
Make sure you brush up on the latest trends and methodologies in Customer Experience (CX) and Continuous Improvement. Be ready to discuss how you've applied these concepts in previous roles, especially in terms of measurable outcomes and efficiency gains.
✨Showcase Your Leadership Skills
This role requires strong leadership in Operational Excellence. Prepare examples of how you've coached teams or led initiatives that improved operational maturity. Highlight your ability to embed a culture of structured problem-solving and disciplined execution.
✨Be Data-Driven
Since the role emphasises a data-led execution model, come prepared with examples of how you've used data to drive decisions and track performance. Discuss specific metrics you've improved and how you ensured those benefits were sustained over time.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to optimise processes. Think about past challenges you've faced in operational settings and how you tackled them, focusing on the impact of your actions on customer experience and service provision.