Operational Excellence Lead

We’re looking for an Operational Excellence Lead to drive continuous improvement across a fast-paced operational environment. This role is ideal for someone passionate about efficiency, performance insight, and coaching teams to deliver better outcomes.

This role is paying between £45-55k + Bens (Hybrid – The business has sites around the UK).

Key Responsibilities

• Lead and support Operational Excellence (OpEx) and continuous improvement initiatives
• Embed standard ways of working and operational performance routines
• Track and report benefits, productivity improvements, and performance insights
• Coach operational leaders in Lean / OpEx tools and problem‑solving techniques
• Identify inefficiencies and support improvements in service delivery and operational performance

Desired Experience

• Experience delivering operational or continuous improvement initiatives
• Exposure to Lean, Operational Excellence, or CI methodologies
• Comfortable working with data, metrics, and performance dashboards
• Strong stakeholder engagement and coaching skills
• Background in CI – in a customer operations, contact centres, or operational environments is advantageous

If this sounds like you, I’d love to hear from you. Please get in touch with Matt Affron at Cactus Search – matt@cactussearch.co.uk