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- Tasks: Resolve customer complaints and ensure satisfaction through effective communication.
- Company: Join a well-established business that prioritises customer needs.
- Benefits: Enjoy a competitive salary, remote work, and opportunities for career growth.
- Other info: Work from home with a supportive team and flexible hours.
- Why this job: Make a real difference by putting smiles on customers' faces every day.
- Qualifications: Experience in handling complaints, especially in insurance or mobile industries.
The predicted salary is between 32212 - 32212 £ per year.
This is a very exciting opportunity to join a well-established business with plenty of opportunities to build on your skills and your career! This business truly puts the needs of their customers first, which is why we need people who naturally love working with customers, putting smiles on faces and can find the best resolution for the customer.
Your role is to resolve customer complaints at the first point of contact received from the customer by completing prompt, high-quality investigations in order to ensure that an appropriate decision is reached.
Salary: £32,212 & Benefits, this will also be a fully remote role, working from home.
Hours: Monday - Friday 9am - 5:30pm
Duties:
- Actively manage customer complaints
- Improve the overall customer relationship, making customers aware of the organisation’s complaints procedures
- Acknowledge and resolve complaints systematically and fairly within set time limits as defined by Financial Conduct Authority both via telephone and letter
- Investigate the root cause of any complaints, gathering information from relevant teams or stakeholders
- Ensure compliance with legal requirements, industry regulations, organisational policies and professional codes
- Respond to Client Escalation and High Priority Complaints in a sensitive and timely manner
- Review and assess complaints referred from Financial Ombudsman Service or any other Alternative Dispute Resolution
Experience:
- A positive attitude towards work
- Forward thinking and channels energy to improve performance
- ESSENTIAL - Complaints experience in Insurance
- Experience handling complaints in a Mobile phone industry would be advantageous
- You must have exceptional writing and communication skills
- Can confidently manage assigned workload unsupervised
- Able to prioritise workloads and meet deadlines and targets; be organised and methodical
- Respect for customer and business confidentiality; trustworthy and reliable
Complaints Handler in North East employer: Cactus Search
Contact Detail:
Cactus Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler in North East
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Complaints Handler, you'll need to convey information clearly and empathetically. Role-play with a friend or use online resources to sharpen your ability to handle tricky conversations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which can double your chances of landing an interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about the role. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Complaints Handler in North East
Some tips for your application 🫡
Show Off Your Writing Skills: Since you'll be handling complaints, your writing needs to shine! Make sure your application is clear, concise, and free of typos. We want to see how well you can communicate in writing right from the start.
Tailor Your Application: Don’t just send a generic application. Take a moment to highlight your relevant experience in customer service and complaints handling. We love seeing how your skills match what we’re looking for!
Be Personable: Remember, this role is all about putting smiles on faces! Let your personality come through in your application. A friendly tone can make a big difference and show us you’re a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Cactus Search
✨Know Your Complaints Handling
Make sure you brush up on your complaints handling experience, especially in the insurance sector. Be ready to share specific examples of how you've resolved customer issues effectively and what steps you took to ensure a positive outcome.
✨Showcase Your Communication Skills
Since this role requires exceptional writing and communication skills, practice articulating your thoughts clearly. You might even want to prepare a brief written response to a hypothetical complaint scenario to demonstrate your ability to communicate effectively.
✨Understand the Company’s Values
Research the company’s approach to customer service and their complaints procedures. Showing that you align with their values and understand their commitment to customer satisfaction will set you apart from other candidates.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific complaints or difficult customers. Prepare by thinking through various scenarios and your responses, focusing on how you would investigate the root cause and resolve the issue promptly.