Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with inquiries and manage their orders through calls and CRM systems.
- Company: Join Cactus Search, a dynamic company focused on customer service excellence.
- Benefits: Earn £25k plus monthly bonuses in a hybrid work environment.
- Why this job: Make a difference by helping customers and improving service processes.
- Qualifications: Must have 6 months of contact centre experience and strong communication skills.
- Other info: Great opportunity for career growth in a supportive team.
The predicted salary is between 18000 - 30000 £ per year.
This role is Hybrid based in the Altrincham office. Please check that you can commute to Altrincham in advance of application.
We’re currently looking for multiple enthusiastic Customer Service Advisors who are focused on customer service, administration and taking inbound & outbound calls. The role will deal with a wide range of customer issues.
Cactus Search are currently in partnership with an amazing client who are offering you the following:
- Salary: £25k + Monthly bonuses
Must have at least 6 months contact centre experience.
Key Responsibilities
- Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems
- Manage all direct customer interactions
- Handle and respond efficiently to all general and order specific direct customer enquiries
- Support customers with order status updates and delivery tracking queries
- Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management
- Manage customer complaints and escalate it to the right stakeholders to support resolutions
- Provide feedback on the efficiency of the customer service process and areas of improvement
Key Skills Required
- Previous experience within a Customer Service position is essential
- Knowledge of CRM systems
- A self-motivated, passionate, and enthusiastic approach to work
- Outstanding verbal communication skills
- Professional and empathetic approach to resolving issues
- Decent IT skills
- Excellent time management
Please apply or email for more info.
Customer Service advisor - Immediate start - Altrincham in Manchester employer: Cactus Search
Contact Detail:
Cactus Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service advisor - Immediate start - Altrincham in Manchester
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help us tailor our answers and show genuine interest in the role.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle difficult customers or complaints. We want to demonstrate our problem-solving skills and empathy during the interview.
✨Tip Number 3
Dress the part! Even if the role is hybrid, looking professional can make a great first impression. We want to show that we take the opportunity seriously.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can set us apart from other candidates. It shows our enthusiasm for the position and keeps us on their radar.
We think you need these skills to ace Customer Service advisor - Immediate start - Altrincham in Manchester
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're genuinely excited about helping customers and solving their issues.
Tailor Your Experience: Make sure to highlight your relevant experience in customer service. We’re looking for at least 6 months in a contact centre, so don’t be shy about showcasing your skills and achievements in this area!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Cactus Search
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled customer enquiries in the past, especially any tricky situations. This will show that you understand the role and can handle the responsibilities.
✨Familiarise Yourself with CRM Systems
Since the job requires knowledge of CRM systems, make sure you know the basics of how they work. If you’ve used a specific system before, be prepared to talk about it. This will demonstrate your readiness to hit the ground running.
✨Practice Your Communication Skills
Outstanding verbal communication is key for this role. Try doing mock interviews with a friend or family member where you focus on clear and empathetic responses. This will help you feel more confident and articulate during the actual interview.
✨Show Enthusiasm and Self-Motivation
Employers love candidates who are passionate about their work. Be sure to express your enthusiasm for helping customers and your motivation to improve processes. Share examples of how you've gone above and beyond in previous roles to support this.
