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- Tasks: Lead operational analysis, manage charge issuance, collections, and fault management.
- Company: Dynamic company focused on data-driven operational excellence.
- Benefits: Competitive salary, leadership opportunities, and a chance to drive impactful change.
- Why this job: Shape performance metrics and lead a skilled team in a high-impact role.
- Qualifications: Strong SQL, Power BI skills, and experience in operational processes.
- Other info: Fast-paced environment with opportunities for professional growth.
The predicted salary is between 43200 - 72000 £ per year.
We are looking for a Head of Operational Analysis to take senior ownership of three business-critical operational areas: charge issuance, pre-legal collections, and fault management. This is a high-impact leadership role for someone who thrives at the intersection of data, operational control, and continuous improvement. You will shape how performance is measured, risks are controlled, and insight is turned into action — while leading a skilled analytical and fault management function.
What you will be responsible for:
- End-to-end ownership of the Charge Notification lifecycle, from analysis and issuance through to quality assurance and compliance.
- Delivery against monthly Charge Notification issuance targets as a core commercial metric.
- Ownership of the pre-legal collections cycle, ensuring reminders, payments, validation, and controls are accurate and timely.
- Leadership of the fault centre, driving faster resolution, root cause analysis, and improved estate performance.
- Introduction and embedding of robust KPIs, operational controls, and governance.
- Acting as a senior escalation point, working closely with IT, Operations, Client Services, and external partners.
- Leading, coaching, and developing an in-house team and offshore partners.
- Driving automation, process optimisation, and data-led improvement initiatives.
What we are looking for:
- Strong SQL capability and experience working with large operational datasets.
- Advanced Power BI and Excel skills (including data modelling and performance reporting).
- Proven experience owning end-to-end operational processes with measurable targets.
- Strong understanding of quality control, audit, and regulatory compliance.
- Experience managing collections processes and operational risk.
- Exposure to systems or fault management environments (highly desirable).
- Confident leader with experience managing teams and outsourced partners.
- Comfortable operating at pace, making decisions, and influencing senior stakeholders.
Please apply or share your CV - Matt@cactussearch.co.uk / Leigh@cactussearch.co.uk
Head of Operational Analysis in London employer: Cactus Search
Contact Detail:
Cactus Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operational Analysis in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work in operational analysis. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Showcase your skills! Prepare a portfolio or case studies that highlight your experience with SQL, Power BI, and operational processes. This will give you an edge during interviews and show you mean business.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. Focus on articulating your leadership style and how you've driven improvements in past roles. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Operational Analysis in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience with operational processes, data analysis, and leadership roles. We want to see how your skills align with what we're looking for!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples of how you've used SQL, Power BI, or Excel in past roles. We love seeing real-world applications of your expertise.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Head of Operational Analysis role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Cactus Search
✨Know Your Data Inside Out
As a Head of Operational Analysis, you'll be expected to have strong SQL skills and experience with large datasets. Brush up on your SQL queries and be ready to discuss how you've used data to drive operational improvements in the past.
✨Showcase Your Leadership Skills
This role involves leading teams and managing outsourced partners. Prepare examples of how you've successfully led teams, coached individuals, and influenced stakeholders. Highlight your ability to drive performance and foster a collaborative environment.
✨Understand Operational Processes
Familiarise yourself with end-to-end operational processes, especially in charge issuance and collections. Be prepared to discuss how you've implemented KPIs and operational controls in previous roles, and how you can bring that expertise to this position.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle specific operational challenges, such as fault management or compliance issues. Think through potential scenarios and how you would approach them, demonstrating your problem-solving skills and strategic thinking.
