Cactus Search is seeking a Director of Contact Centre Operations to lead a large, dispersed customer operations organisation across multiple countries. The role demands strategic leadership to balance commercial performance, customer experience and cost optimisation while implementing AI and digital service delivery.
You will direct global operations across B2C Sales, Digital Services Delivery and Operations Delivery, standardising processes, driving productivity and transforming service
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Global Contact Centre Director - AI-Driven Ops (Remote UK) in London employer: Cactus Search
Join a forward-thinking organisation as the Head of Procurement, where you will have the opportunity to make a significant impact on our procurement strategy while working remotely from anywhere in the UK. We pride ourselves on fostering a collaborative work culture that values innovation and employee growth, offering competitive salaries and a clear pathway for professional development. With a focus on delivering measurable cost savings and enhancing supplier relationships, this role provides a unique chance to contribute to meaningful change within a dynamic team.
