Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead digital teams to deliver innovative customer experience projects and drive digital transformation.
- Company: Join a fast-growing company focused on digital innovation and customer satisfaction.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by shaping digital strategies and enhancing customer experiences.
- Qualifications: Proven leadership in digital delivery and expertise in Amazon Connect and Zendesk.
- Other info: Dynamic work environment with a focus on collaboration and continuous improvement.
The predicted salary is between 43200 - 72000 £ per year.
Are you a digital leader with a passion for improving customer experience through innovation and technology? Do you thrive on bringing digital solutions to life — not just talking about transformation, but delivering it? If so, we would love to hear from you.
This business is on an ambitious growth journey — and we are looking for a Digital Director to take ownership of our clients' digital strategy and delivery capability to help drive its growth. This is a high-impact role where you will help set and drive the digital growth strategy and lead a team of developers and digital specialists to implement customer experience technologies that drive value for both clients and end users.
You will be accountable for the delivery of automation, analytics, and platform-based initiatives, working across teams to embed transformation into the heart of our clients' services. Critically, you will bring deep knowledge of Amazon Connect and Zendesk — two of the core technologies — ensuring you are maximising their potential to create seamless, efficient, and intelligent customer experiences.
What You’ll Be Doing- Lead Digital Delivery Teams – Build, lead, and coach a team of developers and digital delivery professionals. Drive execution, quality, and continuous improvement across multiple workstreams.
- Deliver Digital Transformation Projects – Own end-to-end delivery of digital initiatives — ensuring they are scoped accurately, implemented effectively, and deliver measurable outcomes for clients.
- Champion Amazon Connect and Zendesk – Play a central role in deploying and optimising Amazon Connect and Zendesk platforms, ensuring they are configured to support scalable, high-quality customer experiences.
- Collaborate Across the Business to Drive Digital Growth – Work closely with solutions, operations, commercial, and client teams to set and drive the digital growth strategy and deliver transformation that aligns with strategic and operational priorities.
- Drive Digital Customer Experience – Ensure all digital initiatives contribute to improving customer journeys, reducing friction, and increasing efficiency and satisfaction.
- Implement Best Practice Delivery Frameworks – Develop and maintain repeatable delivery processes, adopting agile and hybrid methodologies to support fast, flexible execution.
- Support a Culture of Delivery Excellence – Embed a mindset of ownership, innovation, and delivery impact across your team and wider digital initiatives.
- Proven Digital Delivery Leadership – Experience leading teams to deliver transformation projects with a focus on customer experience and operational value.
- CX Technology Expertise – Strong understanding of customer experience platforms, workflow automation, and digital service delivery.
- Deep Knowledge of Amazon Connect and Zendesk – Hands-on experience with both platforms, including deployment, configuration, and integration.
- Project Management Strength – Skilled at managing competing priorities, tracking progress, resolving issues, and maintaining delivery momentum.
- Collaborative Mindset – Comfortable working cross-functionally and engaging with both internal stakeholders and clients to co-deliver digital solutions and help set digital strategy.
- Team Leadership – Confident in setting direction, motivating teams, and creating a high-performance, delivery-focused culture.
- Experience in customer-focused industries such as retail, ecommerce, or financial services.
- Exposure to automation tools, low-code/no-code platforms, and data analytics.
- Familiarity with agile and iterative delivery environments.
- Strong communication and stakeholder management skills.
Employment type: Full-time
Job function: Information Technology and Strategy/Planning
Industries: IT Services and IT Consulting, Software Development, and Outsourcing and Offshoring Consulting
Digital Managing Director in London employer: Cactus Search
Contact Detail:
Cactus Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Managing Director in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the digital space, especially those who know about Amazon Connect and Zendesk. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Showcase your expertise! Create a portfolio or a case study that highlights your past successes in digital transformation projects. This will give potential employers a taste of what you can bring to their team.
✨Tip Number 3
Prepare for interviews by brushing up on the latest trends in customer experience technology. Be ready to discuss how you can leverage tools like Amazon Connect and Zendesk to drive growth and improve customer journeys.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Digital Managing Director in London
Some tips for your application 🫡
Show Your Passion for Digital Transformation: When writing your application, let your enthusiasm for digital solutions shine through. We want to see how you’ve not just talked about transformation but have actually delivered it in your previous roles.
Highlight Your Experience with Key Technologies: Make sure to mention your hands-on experience with Amazon Connect and Zendesk. We’re looking for someone who can maximise their potential, so share specific examples of how you've used these platforms to enhance customer experiences.
Demonstrate Your Leadership Skills: As a Digital Managing Director, leading teams is crucial. In your application, highlight your experience in building and coaching teams, and how you’ve driven execution and quality across projects. We love a good success story!
Tailor Your Application to Us: Take the time to customise your application for StudySmarter. Show us how your skills align with our mission and values. And remember, applying through our website is the best way to get your application in front of us!
How to prepare for a job interview at Cactus Search
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Amazon Connect and Zendesk. Be ready to discuss how you've used these platforms in the past, and think of specific examples where you've maximised their potential to enhance customer experiences.
✨Showcase Your Leadership Skills
Prepare to talk about your experience leading digital delivery teams. Highlight instances where you've motivated your team, driven execution, and implemented best practices. They’ll want to see that you can create a high-performance culture.
✨Demonstrate Your Collaborative Spirit
Think of examples where you've worked cross-functionally to drive digital growth. Be ready to explain how you’ve engaged with different teams to deliver transformation projects that align with strategic goals.
✨Focus on Customer Experience
Be prepared to discuss how your digital initiatives have improved customer journeys. Share specific metrics or outcomes that demonstrate your impact on efficiency and satisfaction, as this role is all about enhancing the customer experience.
