At a Glance
- Tasks: Manage and optimise outbound dialler campaigns to boost sales performance.
- Company: Fast-growing contact centre with a supportive and collaborative culture.
- Benefits: Competitive salary, performance bonuses, private medical insurance, and career progression.
- Other info: Dynamic environment with opportunities for continuous improvement and growth.
- Why this job: Take ownership of dialler strategy and make a real impact on sales success.
- Qualifications: Experience in outbound dialler management and strong analytical skills.
Are you an experienced Dialler Manager looking for an opportunity to optimise sales performance within a growing contact centre environment? We are supporting a fast-growing organisation looking for a talented Dialler Manager to take ownership of outbound campaign performance, dialler optimisation and operational efficiency. This is a key role within the business, working closely with Sales Leadership, Operations and Data teams to maximise contact rates, improve productivity and ensure campaigns deliver against commercial targets. You will play a crucial role in managing outbound strategies, analysing performance data and driving continuous improvement across a high-performing sales operation.
The Role
As Dialler Manager, you will be responsible for managing and optimising outbound campaigns, ensuring the dialler strategy supports revenue growth, advisor productivity and customer engagement. You will use data, reporting and insight to identify opportunities, improve campaign performance and support operational decision-making.
Key Responsibilities
- Manage and optimise outbound dialler campaigns across multiple sales teams.
- Own dialler strategy including pacing, call allocation, routing and campaign setup.
- Monitor campaign performance, contact rates, conversion and advisor productivity.
- Analyse dialler data and provide actionable insights to Sales and Operations teams.
- Create and maintain performance reporting and dashboards.
- Support lead management, campaign uploads and data processes.
- Work closely with sales teams to improve contact strategies and maximise opportunities.
- Ensure campaigns remain compliant with regulatory requirements and internal policies.
- Troubleshoot dialler issues quickly to minimise operational disruption.
- Support forecasting, capacity planning and resource optimisation.
- Identify continuous improvement opportunities across dialler performance.
- Provide recommendations to improve efficiency, customer contact and commercial outcomes.
What We're Looking For
We are looking for an analytical and commercially focused Dialler Manager who understands how technology, data and sales performance work together. You will ideally have:
- Previous experience managing outbound dialler activity within a contact centre or sales environment.
- Strong understanding of outbound sales operations.
- Experience optimising campaigns to improve productivity and conversion.
- Ability to interpret performance data and create meaningful insights.
- Strong Excel and reporting skills.
- Excellent organisational skills with strong attention to detail.
- A proactive approach with the ability to identify and resolve issues.
- Strong communication skills with the ability to work with Sales, Operations and technical teams.
- Experience working within a fast-paced, target-driven environment.
Desirable Experience
- Experience using MaxContact, Connex One, Genesys, Avaya or similar dialler platforms.
- Background within B2B sales, lead generation or high-volume outbound environments.
- Experience managing multiple campaigns simultaneously.
- Knowledge of compliance requirements within outbound sales.
- Experience supporting forecasting and workforce planning activity.
What You'll Receive
- £33,000 - £50,000 OTE package.
- Performance-related bonus scheme.
- Private medical insurance.
- Company pension and life insurance.
- Free onsite parking.
- Modern working environment.
- Team incentives and company events.
- Career progression opportunities within a growing organisation.
- Supportive and collaborative culture.
Why Consider This Opportunity?
This is an excellent opportunity for an experienced Dialler Manager, Dialler Analyst, Sales Operations Specialist or Contact Centre Performance Manager who enjoys using data and technology to improve sales performance. You will have the opportunity to take ownership of dialler strategy, influence operational performance and make a direct impact within a growing commercial environment. If you are passionate about optimisation, analytics and helping sales teams perform at their best, we would love to hear from you.
Dialler Manager in London employer: Cactus Search
Cactus Search is an excellent employer that values its employees by offering a competitive salary and the flexibility of remote work after an initial training period in the vibrant city of Glasgow. With a strong focus on employee growth and a supportive work culture, team members are encouraged to develop their skills while delivering exceptional customer service. Join us for a rewarding career where your contributions are recognised and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Dialler Manager in London
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Dialler Manager at Cactus Search, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Cactus Search. Tailor your message to explain why you’re drawn to them and how you can contribute as a Dialler Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Dialler Manager in London
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Cactus Search:When writing your cover letter, make sure to tailor your message specifically for Cactus Search. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Cactus Search
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Cactus Search that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Cactus Search that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Cactus Search’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
