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- Tasks: Lead data-driven operational analysis and improve performance across key business areas.
- Company: Dynamic company in Central London focused on innovation and continuous improvement.
- Benefits: Competitive salary, leadership opportunities, and a collaborative work environment.
- Why this job: Make a real impact by shaping operational strategies and driving data-led improvements.
- Qualifications: Strong SQL, Power BI, and Excel skills; experience in operational processes and team leadership.
- Other info: Join a fast-paced team with opportunities for professional growth and development.
The predicted salary is between 43200 - 72000 £ per year.
We’re looking for a Head of Operational Analysis to take senior ownership of three business-critical operational areas: charge issuance, pre-legal collections, and fault management.
This is a high-impact leadership role for someone who thrives at the intersection of data, operational control, and continuous improvement. You’ll shape how performance is measured, risks are controlled, and insight is turned into action — while leading a skilled analytical and fault management function.
What you’ll be responsible for:
- End-to-end ownership of the Charge Notification lifecycle, from analysis and issuance through to quality assurance and compliance.
- Delivery against monthly Charge Notification issuance targets as a core commercial metric.
- Ownership of the pre-legal collections cycle, ensuring reminders, payments, validation, and controls are accurate and timely.
- Leadership of the fault centre, driving faster resolution, root cause analysis, and improved estate performance.
- Introduction and embedding of robust KPIs, operational controls, and governance.
- Acting as a senior escalation point, working closely with IT, Operations, Client Services, and external partners.
- Leading, coaching, and developing an in-house team and offshore partners.
- Driving automation, process optimisation, and data-led improvement initiatives.
What we’re looking for:
- Strong SQL capability and experience working with large operational datasets.
- Advanced Power BI and Excel skills (including data modelling and performance reporting).
- Proven experience owning end-to-end operational processes with measurable targets.
- Strong understanding of quality control, audit, and regulatory compliance.
- Experience managing collections processes and operational risk.
- Exposure to systems or fault management environments (highly desirable).
- Confident leader with experience managing teams and outsourced partners.
- Comfortable operating at pace, making decisions, and influencing senior stakeholders.
Please apply or share your CV.
Data Analytics Manager in London employer: Cactus Search
Contact Detail:
Cactus Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Analytics Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to data analytics. We recommend using the STAR method to structure your answers — it’ll help you shine!
✨Tip Number 3
Showcase your skills with a portfolio! If you’ve worked on relevant projects, gather them together to demonstrate your expertise in SQL, Power BI, and operational processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Data Analytics Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Data Analytics Manager. Highlight your experience with SQL, Power BI, and operational processes. We want to see how your skills align with our needs!
Showcase Your Leadership Skills: Since this is a senior role, don’t shy away from showcasing your leadership experience. Talk about how you've led teams or projects in the past, especially in data-driven environments. We love seeing confident leaders!
Quantify Your Achievements: When detailing your past roles, use numbers to back up your achievements. Whether it’s improving performance metrics or driving automation, we want to see the impact you’ve made. It helps us understand your potential contribution!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Cactus Search
✨Know Your Data Inside Out
As a Data Analytics Manager, you’ll need to demonstrate your strong SQL skills and familiarity with large datasets. Brush up on your technical knowledge and be ready to discuss specific examples of how you've used data to drive operational improvements.
✨Showcase Your Leadership Skills
This role requires confident leadership, so prepare to talk about your experience managing teams and driving performance. Think of instances where you’ve successfully led a project or initiative, and be ready to share how you coached your team to achieve their goals.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to charge issuance and collections processes. Be prepared to discuss how you would introduce and embed these metrics in your new role, showcasing your understanding of operational controls and compliance.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially around fault management and process optimisation. Think through potential scenarios you might face in the role and how you would approach them, demonstrating your analytical mindset and decision-making skills.
