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For Companies At a Glance
- Tasks: Deliver outstanding customer experiences and resolve queries efficiently.
- Company: Join a dynamic team focused on exceptional customer service.
- Benefits: Competitive salary, free parking, and career growth opportunities.
- Why this job: Be the friendly face of our company and make a real difference.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Full-time role with flexible shift patterns and supportive team environment.
We are looking for a Customer Service Advisor who is passionate about delivering outstanding customer experiences. You will be the first point of contact for many of our clients' customers, ensuring every interaction is professional, friendly and helpful. This role is vital in solving customer issues quickly and effectively, while also supporting and guiding other team members.
This role is a Full Time, Permanent opportunity based in Wimbledon or Tottenham with free parking provided and a competitive salary of £30,000 rising to £36,000 after a successful 6 month probation period.
Typical shift patterns:
- 09:00 – 17:00, Monday to Friday, alternate Saturdays from 07:30 to 12:00 (as per rota)
- 07:00 – 15:00, Monday to Friday, alternate Saturdays from 07:30 to 12:00 (as per rota)
- 07:30 – 16:30, Monday to Friday, no Saturday work
Key responsibilities
- Provide professional, knowledgeable and friendly support to customers over the phone
- Resolve most queries efficiently, using initiative and problem-solving skills
- Handle more complex challenges with creativity and professionalism
- Support and guide other team members in delivering excellent service
- Aim to delight customers in every interaction
Experience
- Excellent written and verbal communication skills
- Strong interpersonal skills
- Minimum five years’ experience in customer service management
- Strong analytical and problem-solving abilities
- Experience using customer service software (email and telephone systems)
Customer Service Advisor in London employer: Cactus Search
Contact Detail:
Cactus Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show you're genuinely interested and align with what they stand for.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact, being articulate and friendly is key. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. They might give you insider tips or even refer you, which can really help your chances.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Advisor in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about delivering outstanding experiences and are excited about the role.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience and skills. We love seeing how your background aligns with our needs, so don’t be shy about showcasing your problem-solving abilities!
Be Professional Yet Friendly: Since you'll be the first point of contact for our clients' customers, your written communication should reflect a balance of professionalism and friendliness. Use a warm tone while maintaining clarity and respect in your language.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Cactus Search
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences and how you've handled various customer interactions. Think about specific examples where you went above and beyond to delight a customer.
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've tackled complex challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical abilities and creativity in resolving issues.
✨Demonstrate Your Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to refine your delivery and ensure you come across as friendly and professional.
✨Familiarise Yourself with the Company
Research the company’s values and customer service philosophy. Understanding their approach will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
