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- Tasks: Resolve customer complaints and ensure satisfaction through effective communication.
- Company: Join a well-established business that prioritises customer needs.
- Benefits: Enjoy a competitive salary, fully remote work, and career development opportunities.
- Why this job: Make a real difference by putting smiles on customers' faces every day.
- Qualifications: Experience in handling complaints, especially in insurance or mobile industries.
- Other info: Work Monday to Friday, 9am to 5:30pm, in a supportive environment.
The predicted salary is between 29000 - 36000 £ per year.
This is a very exciting opportunity to join a well-established business with plenty of opportunities to build on your skills and your career! This business truly puts the needs of their customers first, which is why we need people who naturally love working with customers, putting smiles on faces and can find the best resolution for the customer.
Your role is to resolve customer complaints at the first point of contact received from the customer by completing prompt, high-quality investigations in order to ensure that an appropriate decision is reached.
Salary: £32,212 & Benefits, this will also be a fully remote role, working from home.
Hours: Monday - Friday 9am - 5:30pm
Duties:
- Actively manage customer complaints
- Improve the overall customer relationship, making customers aware of the organisation's complaints procedures
- Acknowledge and resolve complaints systematically and fairly within set time limits as defined by Financial Conduct Authority both via telephone and letter
- Investigate the root cause of any complaints, gathering information from relevant teams or stakeholders
- Ensure compliance with legal requirements, industry regulations, organisational policies and professional codes
- Respond to Client Escalation and High Priority Complaints in a sensitive and timely manner
- Review and assess complaints referred from Financial Ombudsman Service or any other Alternative Dispute Resolution
Experience:
- A positive attitude towards work
- Forward thinking and channels energy to improve performance
- ESSENTIAL: Complaints experience in Insurance
- Experience handling complaints in a Mobile phone industry would be advantageous
- You must have exceptional writing and communication skills
- Can confidently manage assigned workload unsupervised
- Able to prioritise workloads and meet deadlines and targets; be organised and methodical
- Respect for customer and business confidentiality; trustworthy and reliable
Complaints Handler in London employer: Cactus Search
Contact Detail:
Cactus Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler in London
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Complaints Handler, you'll need to convey information clearly and empathetically. Role-play with a friend or use online resources to sharpen your skills before the big day.
✨Tip Number 3
Prepare for common interview questions related to complaints handling. Think about specific examples from your past experience where you resolved issues effectively. We want to hear how you turned a frown into a smile!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Complaints Handler in London
Some tips for your application 🫡
Show Off Your Writing Skills: Since you'll be handling complaints, it's crucial to demonstrate your exceptional writing skills in your application. Make sure your cover letter and CV are clear, concise, and free of errors. We want to see how you communicate effectively!
Tailor Your Application: Take a moment to customise your application for the Complaints Handler role. Highlight your relevant experience in customer service and complaints management, especially in insurance or mobile phone industries. We love seeing how your background fits with our needs!
Be Personable: Remember, this role is all about putting smiles on faces! Let your personality shine through in your application. Share examples of how you've positively impacted customer relationships in the past. We want to know how you connect with customers!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at StudySmarter. Don’t miss out on this exciting opportunity!
How to prepare for a job interview at Cactus Search
✨Know Your Complaints Handling
Make sure you brush up on your complaints handling experience, especially in the insurance and mobile phone sectors. Be ready to share specific examples of how you've resolved customer issues effectively, as this will show your potential employer that you can hit the ground running.
✨Showcase Your Communication Skills
Since exceptional writing and communication skills are essential for this role, practice articulating your thoughts clearly. You might even want to prepare a few written responses to common complaint scenarios to demonstrate your ability to communicate effectively in both verbal and written formats.
✨Understand the Company’s Values
Research the company’s approach to customer service and their complaints procedures. Understanding their values will help you align your answers with what they’re looking for, showing that you genuinely care about putting customers first.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific complaint scenarios. Think through various situations you’ve encountered in the past and how you resolved them. This will not only prepare you for the questions but also give you confidence in your problem-solving abilities.
