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- Tasks: Lead and inspire a diverse operational team to drive performance and customer outcomes.
- Company: Join a respected organisation in a regulated environment with a strong focus on transformation.
- Benefits: Competitive salary, car allowance, bonus, and excellent benefits package.
- Other info: Hybrid working model with opportunities for professional growth.
- Why this job: Shape service delivery and influence strategy while leading meaningful change.
- Qualifications: Proven leadership experience in large-scale operations and a passion for positive customer outcomes.
The predicted salary is between 55000 - 65000 £ per year.
Cactus Search is proud to be partnering with a well‑known, highly respected organisation within a regulated environment to recruit a Collections Service Delivery Manager. This is a fantastic opportunity for an experienced operational leader to take ownership of a large, multi‑site function and play a key role in driving performance, transformation, and customer outcomes.
Hybrid (2 days in office – South West UK) £55,000 – £65,000 + car allowance + bonus + excellent benefits.
You’ll lead a sizeable operation across internal teams and UK‑based partners, ensuring collections activity is efficient, compliant, and customer‑focused. This is a highly visible role with real influence across operations, strategy, and transformation.
Key Responsibilities- Lead, inspire, and develop a large, diverse operational team
- Own collections performance, KPIs, and service delivery outcomes
- Drive continuous improvement and embed new ways of working
- Act as a key operational lead on transformation and change initiatives
- Collaborate with senior stakeholders across multiple business areas
- Ensure governance, compliance, and risk management standards are met
- Build strong relationships with external delivery partners
- Proven leadership experience within large‑scale operations
- Background in collections, customer operations, or similar environments
- Strong stakeholder management and influencing skills
- Commercial awareness with a data‑driven mindset
- Passion for delivering fair and positive customer outcomes
If you’re looking for a role where you can genuinely shape service delivery, influence strategy, and lead meaningful change — this could be the perfect next step.
Collections Service Delivery Manager in London employer: Cactus Search
Contact Detail:
Cactus Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Service Delivery Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Collections Service Delivery Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase your passion for delivering positive customer outcomes and your ability to drive transformation.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led teams, improved performance, and managed stakeholders in previous roles. This will demonstrate your leadership experience and commercial awareness.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out, and applying directly shows your enthusiasm for the role. Plus, it’s a great way to keep track of your applications.
We think you need these skills to ace Collections Service Delivery Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Collections Service Delivery Manager role. Highlight your leadership experience and any relevant achievements in collections or customer operations. We want to see how you can drive performance and transformation!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for delivering positive customer outcomes and your ability to inspire teams. Let us know why you're the perfect fit for this role and how you can influence strategy.
Showcase Your Stakeholder Management Skills: In your application, be sure to mention specific examples of how you've successfully managed stakeholders in the past. We’re looking for someone who can build strong relationships and collaborate effectively across multiple business areas.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Don’t miss out on this fantastic opportunity!
How to prepare for a job interview at Cactus Search
✨Know Your Numbers
As a Collections Service Delivery Manager, you'll need to demonstrate your understanding of KPIs and performance metrics. Brush up on relevant data points from your previous roles and be ready to discuss how you've driven improvements in collections or customer operations.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about examples that highlight how you've inspired and developed teams in the past. Be prepared to share specific instances where your leadership made a tangible difference in performance or team morale.
✨Understand the Regulatory Landscape
Since this position is within a regulated environment, it's crucial to show your knowledge of compliance and risk management standards. Familiarise yourself with relevant regulations and be ready to discuss how you've ensured compliance in your previous roles.
✨Build Relationships
Collaboration with senior stakeholders is key in this role. Think about how you've successfully built relationships in the past, especially with external partners. Prepare to share strategies you used to foster collaboration and drive positive outcomes.