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For Companies At a Glance
- Tasks: Own client accounts, build relationships, and ensure smooth service delivery.
- Company: Dynamic company in Brent Cross focused on collaboration and client success.
- Benefits: Competitive salary, career growth, and a vibrant office environment.
- Why this job: Make a real impact by managing client relationships and driving retention.
- Qualifications: Strong communication skills and a proactive approach to account management.
- Other info: Join a supportive team where your initiative and ideas are valued.
The predicted salary is between 28800 - 48000 £ per year.
We are looking for a proactive Account Manager to take full ownership of a portfolio of client accounts, building strong relationships and driving long-term retention. This is a hands-on role focused on account ownership rather than reactive support.
You will lead large-site onboarding, work closely with clients in person, and partner with internal teams to deliver a smooth, joined-up client experience. Based in the office in Brent Cross, this role is ideal for someone who thrives on collaboration, takes initiative, and enjoys managing accounts with structure, pace, and purpose.
You will take full ownership of the day-to-day performance and relationship management of your client portfolio, acting as the main point of contact and accountability for service delivery and issue resolution. Working closely with various departments, you will ensure cases are handled efficiently and clients receive a consistent, high-quality experience.
You will also act as a first point of escalation and, when needed, help maintain continuity, sound decision-making, and effective escalation management. A key part of the role is building trusted, long-term relationships with client stakeholders.
You will proactively monitor account health, identify early signs of risk or dissatisfaction, and put recovery plans in place before issues escalate. Regular, clear communication on performance, risks, and opportunities will be central to how you manage and retain your accounts, including in-person client engagement where required.
Account Manager in London employer: Cactus Search
Contact Detail:
Cactus Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential clients or colleagues on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Show your personality! When you get the chance for an interview or a casual chat, let your true self shine through. Companies want to see how you’ll fit into their culture, so be genuine and share your passion for account management.
✨Tip Number 3
Prepare for those tricky questions! Think about scenarios where you’ve successfully managed client relationships or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to follow up! After interviews or meetings, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the role!
We think you need these skills to ace Account Manager in London
Some tips for your application 🫡
Show Your Proactive Side: In your application, make sure to highlight instances where you've taken the initiative in past roles. We love candidates who can demonstrate ownership and drive, just like the Account Manager role requires!
Tailor Your Experience: When writing your application, focus on relevant experiences that showcase your ability to build strong client relationships. We want to see how you've successfully managed accounts and delivered results in a structured way.
Communicate Clearly: Your written application should reflect the clear communication style we value at StudySmarter. Be concise and direct, ensuring your key points about performance management and issue resolution shine through.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Cactus Search
✨Know Your Clients
Before the interview, research the company’s client portfolio and understand their key accounts. This will help you demonstrate your proactive approach and ability to build strong relationships, which is crucial for an Account Manager.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with clients in the past. Highlight instances where you’ve resolved issues or escalated matters efficiently, as clear communication is central to managing accounts successfully.
✨Demonstrate Initiative
Think of specific situations where you took the initiative to improve client relationships or account performance. Be ready to discuss how you proactively monitored account health and implemented recovery plans before issues escalated.
✨Emphasise Collaboration
Since this role involves working closely with various departments, be prepared to talk about your experience collaborating with internal teams. Share examples of how you’ve partnered with others to deliver a smooth client experience and ensure high-quality service delivery.
