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- Tasks: Handle customer complaints and ensure fair resolutions in a contact centre.
- Company: Reputable financial services company prioritising customer satisfaction.
- Benefits: Full-time hours with hybrid work, no evenings or weekends for better work-life balance.
- Why this job: Make a real difference by resolving customer issues and ensuring compliance.
- Qualifications: Previous contact centre experience and excellent communication skills.
- Other info: Join a supportive team focused on professional growth and development.
The predicted salary is between 28800 - 43200 £ per year.
A financial services company in the United Kingdom is seeking a dedicated Complaints Advisor for their contact centre. The role involves handling customer complaints, ensuring fair resolutions, and meeting regulatory standards.
Ideal candidates will have previous contact centre experience and strong communication skills. This is a full-time position with a hybrid working model, and no required evenings or weekends, making it a perfect fit for work-life balance.
Hybrid Regulatory Complaints Advisor employer: Cactus Search
Contact Detail:
Cactus Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Regulatory Complaints Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for a role. Sometimes, a friendly nudge can lead to opportunities that aren't even advertised.
✨Tip Number 2
Prepare for those interviews! Research common questions for Complaints Advisors and practice your responses. We all know that confidence is key, so the more you prepare, the better you'll feel when it’s time to shine.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to highlight your experience in handling customer complaints and how you ensure fair resolutions. Use real-life examples to demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community, so make sure to put your best foot forward!
We think you need these skills to ace Hybrid Regulatory Complaints Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your contact centre experience and communication skills. We want to see how your background aligns with the role of a Complaints Advisor, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about resolving customer complaints and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully handled complaints in the past. We’re looking for candidates who can demonstrate their ability to find fair resolutions while adhering to regulatory standards.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see more about what we do at StudySmarter!
How to prepare for a job interview at Cactus Search
✨Know Your Stuff
Make sure you understand the financial services industry and the regulatory standards that apply. Brush up on common complaints in contact centres and think about how you would handle them. This knowledge will show your potential employer that you're serious about the role.
✨Showcase Your Communication Skills
Since strong communication is key for this position, prepare to demonstrate your skills during the interview. Practice explaining complex ideas simply and clearly. You might even want to role-play a complaint scenario with a friend to get comfortable.
✨Highlight Your Experience
Be ready to discuss your previous contact centre experience in detail. Think of specific examples where you successfully resolved complaints or improved customer satisfaction. This will help the interviewer see how you can bring value to their team.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s approach to handling complaints and their regulatory compliance. This not only shows your interest in the role but also helps you gauge if the company aligns with your values and work style.
