Cactus Search is seeking an experienced Customer Service Team Manager to lead and develop a busy omni-channel contact centre. You will coach a team to deliver excellent customer experiences and drive performance across CSAT, quality and productivity.
You will conduct regular coaching, manage attendance and performance, and work with wider teams to improve processes. This hybrid role offers a day per week onsite with a competitive package.
#J-18808-Ljbffr
Hybrid Customer Service Team Leader: Coach for Excellence employer: Cactus Search
Join a forward-thinking organisation as the Head of Procurement, where you will have the opportunity to make a significant impact on our procurement strategy while working remotely from anywhere in the UK. We pride ourselves on fostering a collaborative work culture that values innovation and employee growth, offering competitive salaries and a clear pathway for professional development. With a focus on delivering measurable cost savings and enhancing supplier relationships, this role provides a unique chance to contribute to meaningful change within a dynamic team.
