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- Tasks: Lead a dynamic contact centre team and drive performance to meet business goals.
- Company: Renowned brand in Central London with a strong reputation.
- Benefits: Competitive salary of £45k, hybrid working model, and additional perks.
- Why this job: Join a vibrant team and make a real difference in customer service excellence.
- Qualifications: Previous managerial experience in a call centre environment is essential.
- Other info: Exciting opportunity for career growth in a supportive work culture.
The predicted salary is between 36000 - 54000 £ per year.
A well-known brand in Central London is looking for an ambitious Team Manager to lead their contact centre team. The ideal candidate should have previous managerial experience, particularly in a call centre environment, and be focused on meeting business objectives and service goals.
Responsibilities include:
- Managing team performance
- Ensuring quality customer service
- Maintaining communication with upper management
This position offers a hybrid working model with a salary of £45k plus benefits.
Hybrid Contact Center Team Manager employer: Cactus Search
Contact Detail:
Cactus Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Contact Center Team Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Team Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team management and customer service. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during the interview! Share specific examples of how you've successfully managed teams in the past, focusing on how you met business objectives and improved service quality.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Hybrid Contact Center Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your managerial experience in a call centre environment. We want to see how you've met business objectives and service goals in your previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're the perfect fit for the Team Manager role and how you can lead our contact centre team to success.
Showcase Your Leadership Skills: In both your CV and cover letter, emphasise your leadership skills. We’re looking for someone who can manage team performance and ensure quality customer service, so give us examples of how you've done this before.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Cactus Search
✨Know Your Numbers
Before the interview, brush up on key performance metrics relevant to contact centres. Be ready to discuss how you've previously met or exceeded targets, as this shows your focus on business objectives and service goals.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully managed teams in the past. Highlight your approach to motivating team members and resolving conflicts, as this will demonstrate your managerial experience and ability to lead effectively.
✨Understand the Brand
Research the company’s values, mission, and recent news. Being able to articulate why you want to work for them and how you align with their goals will set you apart from other candidates.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, performance expectations, and how success is measured. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
