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For Companies At a Glance
- Tasks: Lead product strategy, manage cross-functional teams, and ensure smooth customer onboarding.
- Company: Join a dynamic tech company focused on delivering top-notch products and services.
- Benefits: Enjoy flexible working options and a vibrant corporate culture.
- Why this job: Be at the forefront of innovation, making a real impact in the tech industry.
- Qualifications: Strong leadership skills and experience in fast-paced tech environments are essential.
- Other info: Opportunity to shape the future of tech products while working with talented teams.
The predicted salary is between 43200 - 72000 £ per year.
We are looking for a Head of Product & Services - you will be responsible for ensuring the clients tech products are designed, delivered, and supported to the highest standards. This role focuses on aligning the business product strategy with operational excellence, ensuring that delivery processes are efficient & agile.
Leading cross-functional teams across product management, delivery, and customer operations, this role ensures that product road-maps are executed effectively, and customer onboarding is smooth!
Role overview:
- Define & execute the product vision and strategy for the customer
- Lead the creation of a strategic product road-map
- Prioritise features & initiatives based on customer insights & market trends
- Oversee the planning, execution, risk management & quality assurance of all products & releases
- Implement and refine agile best practices & framework
- Manage the product strategy & execution, ensuring client & stakeholders are aligned and informed
- Own the end-to-end customer onboarding, journey & engagement
- Oversee performance of the 24/7 support team, ensuring SLAs, response times, and resolution targets are met & improved
Required:
- Strong leadership and team management skills, with experience leading cross-functional tech/ IT teams
- Previous experience managing product delivery in complex and fast-paced B2B - Digital/ Tech/ IT environments
- In-depth understanding of Agile and other product development methodologies
- Strong problem-solving skills & the ability to navigate challenges & drive outcomes
- Project management skills, with the ability to manage multiple initiatives simultaneously
Please share your CV and we can have a call.
Head of Product & Service employer: Cactus Search
Contact Detail:
Cactus Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Product & Service
✨Tip Number 1
Network with professionals in the tech and product management fields. Attend industry events, webinars, or meetups to connect with people who can provide insights into the role and potentially refer you to opportunities at StudySmarter.
✨Tip Number 2
Familiarise yourself with Agile methodologies and best practices. Consider obtaining certifications or attending workshops that demonstrate your commitment to agile principles, as this will be a key aspect of the Head of Product & Services role.
✨Tip Number 3
Prepare to discuss your experience in leading cross-functional teams. Be ready to share specific examples of how you've successfully managed product delivery in fast-paced environments, as this will showcase your leadership skills and ability to drive outcomes.
✨Tip Number 4
Stay updated on market trends and customer insights relevant to the tech industry. This knowledge will not only help you in interviews but also demonstrate your proactive approach to aligning product strategy with customer needs.
We think you need these skills to ace Head of Product & Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership and team management skills, especially in cross-functional tech teams. Emphasise your experience in product delivery within B2B digital or tech environments.
Craft a Compelling Cover Letter: In your cover letter, clearly articulate your understanding of Agile methodologies and how you've successfully implemented them in previous roles. Use specific examples to demonstrate your problem-solving skills and ability to drive outcomes.
Showcase Relevant Experience: When detailing your work history, focus on your project management skills and any experience managing multiple initiatives simultaneously. Highlight any strategic product road-maps you’ve created or executed.
Align with Company Values: Research StudySmarter’s values and mission. In your application, express how your vision for product strategy aligns with their goals, particularly in enhancing customer onboarding and engagement.
How to prepare for a job interview at Cactus Search
✨Showcase Your Leadership Skills
As a Head of Product & Services, strong leadership is crucial. Be prepared to discuss your experience in leading cross-functional teams and how you've successfully managed diverse groups to achieve common goals.
✨Demonstrate Agile Expertise
Since the role requires an in-depth understanding of Agile methodologies, come ready to share specific examples of how you've implemented Agile practices in previous roles. Highlight any improvements in efficiency or product delivery that resulted from these practices.
✨Align with Business Strategy
Understand the company's product vision and strategy before the interview. Be ready to discuss how you would align product road-maps with operational excellence and how you can contribute to the overall business objectives.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving skills. Prepare examples of challenges you've navigated in fast-paced environments, particularly in B2B tech settings, and how you drove positive outcomes despite obstacles.
