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- Tasks: Lead operational analysis, manage charge issuance, and drive performance improvements.
- Company: Dynamic company focused on operational excellence and client satisfaction.
- Benefits: Competitive salary, career growth opportunities, and a collaborative work environment.
- Why this job: Make a real impact by improving processes and driving efficiency in a fast-paced setting.
- Qualifications: Experience in operational control, strong analytical skills, and leadership capabilities.
- Other info: Join a team that values innovation and continuous improvement.
The predicted salary is between 43200 - 72000 £ per year.
We’re hiring a Head of Operational Analysis to take senior ownership of charge issuance, pre-legal collections, and fault management. This is not a pure analytics or dashboarding role. It’s an operational control position for someone who can run high-volume processes day to day, spot issues early, and improve performance using data as a tool. Small errors in these areas can have major revenue and client impact — this role exists to prevent that.
What you’ll do:
- Own the end-to-end charge issuance lifecycle, including delivery against monthly targets
- Own the pre-legal collections process, ensuring accuracy, controls, and timely execution
- Lead the fault management function, driving resolution speed, root cause analysis, and performance improvement
- Monitor day-to-day operations, identify issues, and prevent repeat failures
- Translate insight into action: controls, SOPs, escalations, and measurable process changes
- Act as a senior escalation point across Operations, IT, Compliance, and Client teams
- Lead and develop in-house and offshore teams
- Drive automation and continuous improvement in high-volume environments
What we’re looking for:
- Proven experience owning operational processes with clear performance targets
- Strong operational control / continuous improvement mindset
- Experience in high-volume, risk-sensitive environments
- Ability to diagnose issues, identify root causes, and fix them permanently
- Strong SQL and Excel skills to self-serve analysis (Power BI helpful but not core)
- Confident leader, comfortable operating at pace and taking accountability
This is not a Power BI specialist role. We’re looking for someone who can run the “factory” and improve how it runs, using data to do it.
Head of Fault Analysis employer: Cactus Search
Contact Detail:
Cactus Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Fault Analysis
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to operational control and fault management. We recommend role-playing with a friend to get comfortable with articulating your experience and how it aligns with the job.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific examples where you've diagnosed issues and implemented solutions in high-volume environments. This will demonstrate your ability to take accountability and drive performance improvements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Fault Analysis
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Head of Fault Analysis role. Highlight your operational control experience and any achievements in high-volume environments to grab our attention!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this position. Share specific examples of how you've improved processes or resolved issues in previous roles, showing us your problem-solving skills.
Showcase Your Data Skills: Since this role involves using data to drive improvements, don’t forget to mention your SQL and Excel skills. If you’ve used these tools to make impactful decisions, let us know – we love seeing that kind of initiative!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Cactus Search
✨Know Your Operational Processes
Make sure you have a solid understanding of operational processes, especially those related to charge issuance and fault management. Be ready to discuss your past experiences in these areas and how you've successfully managed high-volume tasks.
✨Demonstrate Your Analytical Skills
Prepare to showcase your SQL and Excel skills during the interview. You might be asked to analyse data or solve a problem on the spot, so brush up on your technical abilities and be ready to explain your thought process.
✨Showcase Your Leadership Style
As a Head of Fault Analysis, you'll need to lead teams effectively. Think about examples from your past where you've successfully led a team through challenges, improved performance, or implemented new processes. Be prepared to discuss your leadership philosophy.
✨Emphasise Continuous Improvement
This role is all about improving processes and preventing issues. Come armed with examples of how you've driven continuous improvement in previous roles. Highlight specific changes you made and the positive impact they had on operations.
