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- Tasks: Lead global customer support teams and drive continuous improvement initiatives.
- Company: A leading recruitment consultancy with a focus on customer experience.
- Benefits: Competitive compensation and a hybrid working model for flexibility.
- Why this job: Make a real impact in customer service operations across multiple markets.
- Qualifications: Strong leadership skills, commercial acumen, and effective communication abilities.
- Other info: Join a dynamic team and enhance your career in a thriving environment.
The predicted salary is between 43200 - 72000 £ per year.
A leading recruitment consultancy seeks an experienced Head of Customer Service Operations in Greater London. The successful candidate will oversee global customer support teams, manage operations, and drive continuous improvement initiatives. This role demands strong leadership in a multi-market context, commercial acumen, and the ability to communicate effectively with stakeholders. A hybrid working model is offered, with competitive compensation.
Head of Customer Experience & Global Operations employer: Cactus Search
Contact Detail:
Cactus Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Experience & Global Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that Head of Customer Experience role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer service philosophy and think about how you can contribute to their global operations. We want you to shine when it comes to showcasing your leadership skills!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the job description. Highlight your commercial acumen and ability to drive continuous improvement initiatives – these are key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Head of Customer Experience & Global Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in customer service operations and any leadership roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how you can drive improvements. Be sure to mention any relevant achievements that showcase your commercial acumen.
Showcase Your Leadership Skills: In your application, don’t forget to highlight your leadership experience. We’re looking for someone who can manage global teams effectively, so share examples of how you've led teams to success in a multi-market context.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Cactus Search
✨Know Your Customer Experience Inside Out
Before the interview, dive deep into the company's customer experience strategies. Understand their current operations and think about how you can enhance them. Be ready to discuss specific examples of how you've improved customer service in previous roles.
✨Showcase Your Leadership Skills
As a Head of Customer Experience, strong leadership is key. Prepare to share stories that highlight your ability to lead diverse teams and drive performance. Think about challenges you've faced and how you motivated your team to overcome them.
✨Demonstrate Commercial Acumen
This role requires a solid understanding of commercial operations. Brush up on how customer experience impacts the bottom line. Be prepared to discuss metrics you've used to measure success and how you've aligned customer service goals with business objectives.
✨Engage with Stakeholders Effectively
Communication is crucial in this position. Practice articulating your thoughts clearly and confidently. Prepare questions that show your interest in stakeholder engagement and how you plan to foster collaboration across different markets.
