Head of Client Services – Direct Mail

Base pay range

Up to £80,000 + Excellent Benefits

Head of Client Services – Direct Mail

Central London

Office-based (1 day per week hybrid)

I’m supporting a well-established organisation in the print & marketing communications sector as they recruit a dynamic Head of Client Services to lead their Client Services function and drive exceptional service delivery across major accounts.

This is a pivotal leadership role suited to someone who thrives in a fast-paced, production-led environment and has deep expertise across Direct Mail, Transactional Mail, data, litho, digital print and finishing.

Responsibilities

• Lead and develop a team of Account Managers, ensuring outstanding service, smooth workflow and strong client relationships.
• Oversee the delivery of client projects from briefing through to invoicing, ensuring compliance, accuracy and timely documentation.
• Monitor client satisfaction, attend review meetings and identify opportunities for improved service and revenue growth.
• Ensure all invoicing is completed efficiently with full cost capture and escalation when required.
• Manage team performance, resource allocation, training and development.
• Support onboarding of new contracts and collaborate closely with sales, operations and production teams.
• Produce monthly client and departmental performance reports.
• Drive continuous improvement across processes, systems and client experience.

About You

• Proven experience as a Head of Client Services or Director/Manager of Account Management within Direct Mail or related print/marketing communications.
• Strong commercial awareness and confidence dealing with senior stakeholders and board-level clients.
• A detailed understanding of DM workflows — including data, laser, digital print, litho, finishing and campaign-led communications.
• The ability to manage multiple projects, solve problems quickly and lead teams with confidence and clarity.
• Excellent communication, organisation and attention to detail.
• Experience using MIS platforms (ideally Shuttleworth) and strong Microsoft/Outlook skills.
• Up to £75-80,000 for the right candidate.
• 24 days holiday + bank holidays.
• Employee benefits platform & EAP.
• Statutory pension scheme.
• Role subject to standard employment checks (DBS, credit, references, RTW).

If you’re a motivated leader with a passion for delivering exceptional client service in the Direct Mail/Print sector, I’d love to speak to you.

Apply now or reach out directly for a confidential conversation.

Seniority level: Mid-Senior

Employment type: Full-time

Job function: Marketing

Industry: Staffing and Recruiting