At a Glance
- Tasks: Lead a large contact centre team to deliver exceptional customer experiences.
- Company: Join Cactus Search, a dynamic staffing and recruiting company.
- Benefits: Competitive salary, hybrid work model after 6 months, and career growth opportunities.
- Other info: Be part of a people-first culture that values great service.
- Why this job: Make a real impact by shaping seamless customer journeys and empowering your team.
- Qualifications: Proven leadership in contact centres and a passion for coaching teams.
The predicted salary is between 36000 - 60000 £ per year.
We’re on the lookout for a dynamic Customer Experience Manager to lead our large-scale contact centre. If you’re passionate about elevating service, empowering people, and shaping seamless customer journeys—this is your role. This role will be fully onsite in the South West for the first 6 months and then will progress to a hybrid business model.
What you’ll do:
- Lead a customer contact team of 250–500 FTE to deliver outstanding customer experiences
- Champion CEX journey mapping and CX best practices
- Own BAU performance while driving continuous improvement
- Inspire a high-performing, people-first culture
What you bring:
- Proven senior leadership in large contact centre environments
- Sharp CX instincts and journey management experience
- A coaching mindset and a love for getting the best from teams
Why us?
Because you want to make real change, not just manage. You believe great service is a team sport—and you’re ready to lead from the front.
Please share your CV.
Customer Experience Manager in England employer: Cactus Search
Cactus Search is an excellent employer that values its employees by offering a competitive salary and the flexibility of remote work after an initial training period in the vibrant city of Glasgow. With a strong focus on employee growth and a supportive work culture, team members are encouraged to develop their skills while delivering exceptional customer service. Join us for a rewarding career where your contributions are recognised and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Cactus Search. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show your passion for customer experience! When you get the chance to speak with recruiters or during interviews, share your ideas on elevating service and creating seamless journeys.
✨Tip Number 3
Prepare for behavioural questions! Think of examples from your past where you've led teams or improved customer experiences. We want to see that coaching mindset in action!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Cactus Search.
We think you need these skills to ace Customer Experience Manager in England
Some tips for your application 🫡
Show Your Passion for Customer Experience:When you’re writing your application, let your passion for customer experience shine through. Share specific examples of how you've elevated service in previous roles and how you plan to inspire a people-first culture at StudySmarter.
Tailor Your CV to the Role:Make sure your CV is tailored to the Customer Experience Manager position. Highlight your leadership experience in large contact centres and any journey management successes that align with what we’re looking for.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. We love a well-structured application!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Cactus Search
✨Know Your Customer Experience Inside Out
Before the interview, dive deep into the principles of customer experience (CX) and journey mapping. Be ready to discuss specific examples from your past roles where you’ve successfully improved customer journeys or led a team to enhance service delivery.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach, especially in large contact centre environments. Think of instances where you inspired your team or implemented a coaching mindset that led to tangible improvements in performance.
✨Emphasise Continuous Improvement
Be ready to share your strategies for driving continuous improvement in customer service. Discuss how you’ve identified areas for enhancement and the steps you took to implement changes that positively impacted customer satisfaction.
✨Align with Their Vision
Research Cactus Search and understand their values and mission. During the interview, express how your passion for elevating service aligns with their goal of making real change in customer experience. This will show that you’re not just looking for a job, but are genuinely interested in contributing to their success.
