Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire a team in a fast-paced customer service environment.
- Company: Join a supportive company that values leadership and team success.
- Benefits: Enjoy a quarterly bonus, 25 days holiday, and birthday off.
- Other info: Great opportunities for personal growth and recognition.
- Why this job: Make a real impact while developing your leadership skills.
- Qualifications: Experience in leading teams and a passion for coaching.
The predicted salary is between 30000 - 40000 £ per year.
If you’re a natural leader who enjoys developing people and driving team success, this is a great opportunity to step into a role where you can make a real impact. You’ll lead a team in a fast-paced, customer-focused environment, helping to shape performance, build confidence, and deliver outstanding service every day. This role offers the chance to combine hands‑on leadership with coaching and strategy—perfect for someone who enjoys rolling up their sleeves while also influencing team performance at a higher level.
Monday - Friday 9am – 5.30pm Saturday 9am - 1pm (Saturday’s you will be required to work 1 Saturday in 4) Onsite - Northampton
What You’ll Be Doing- Leading, motivating, and developing a team across customer service and sales activities
- Creating a positive, high‑performance culture where people feel supported and empowered
- Coaching team members through regular feedback, 1:1s, and on‑the‑job guidance
- Monitoring performance and using data to identify trends and opportunities for improvement
- Managing day‑to‑day operations, including workload planning and team organisation
- Stepping in to support the team during busy periods or complex customer interactions
- An experienced team leader in a customer service or sales environment
- A confident communicator who can engage and motivate different personalities
- Organised and adaptable, with the ability to juggle priorities
- Passionate about coaching and developing people
- Comfortable working with performance data and targets
- Empathetic and patient, especially when supporting customers with different needs
- Quarterly bonus scheme (approx. 10% OTE)
- 25 days holiday + bank holidays, increasing with service
- An extra day off to celebrate your birthday
- Full training and ongoing development opportunities
- A supportive team environment where your contribution is recognised
Contact Centre Team Leader in England employer: Cactus Search
Contact Detail:
Cactus Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Team Leader in England
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Contact Centre Team Leader role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by practising common questions. Think about how you can showcase your leadership skills and experience in customer service. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Don’t forget to research the company culture! Understanding their values and mission can help you tailor your responses during interviews. Plus, it shows that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you that dream job!
We think you need these skills to ace Contact Centre Team Leader in England
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've motivated and developed teams in the past, so share specific examples that showcase your ability to inspire others.
Be Customer-Focused: Since this role is all about delivering outstanding service, emphasise your customer service skills. We love candidates who can demonstrate their understanding of customer needs and how they've gone above and beyond to meet them.
Use Data to Your Advantage: Mention any experience you have with performance data and targets. We appreciate candidates who can analyse trends and use insights to drive team success, so don’t shy away from sharing your analytical side!
Apply Through Our Website: Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Cactus Search
✨Show Your Leadership Style
Be ready to discuss your leadership approach. Think about specific examples where you've motivated a team or resolved conflicts. This role is all about inspiring others, so highlight how you’ve successfully led teams in the past.
✨Demonstrate Coaching Skills
Prepare to talk about your coaching experiences. Share instances where you’ve provided feedback or guided team members to improve their performance. This will show that you’re not just a leader but also a mentor who cares about development.
✨Know Your Numbers
Familiarise yourself with performance metrics and data analysis. Be prepared to discuss how you’ve used data to drive improvements in previous roles. This shows you can blend hands-on leadership with strategic thinking, which is key for this position.
✨Emphasise Empathy and Adaptability
Think of examples where you’ve had to adapt your communication style to different personalities or customer needs. Highlighting your empathetic approach will resonate well, especially since the role involves supporting a diverse team and customer base.