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For Companies At a Glance
- Tasks: Handle customer complaints and provide top-notch support in a dynamic financial services environment.
- Company: Join a growing financial services firm with a focus on customer care.
- Benefits: Enjoy a competitive salary, fully remote work, and flexible hours.
- Other info: Great training opportunities and a chance to thrive in a fast-paced setting.
- Why this job: Make a real difference by resolving customer issues and enhancing their experience.
- Qualifications: Must have 12 months of complaint handling experience in UK financial services.
The predicted salary is between 30000 - 30000 £ per year.
Complaints Specialist Advisor – Financial Sector (Remote UK based Working)
You have to be able to write final written complaints response letters. Following continued growth, our client is expanding within their banking and financial services division. Applicants must have at least one year of experience managing complaints in a UK FCA-regulated financial services environment.
Key Information
- Salary: £30,000 per year
- Location: Fully remote (home-based)
- Training: 4 weeks total
- Contract Type: Permanent, full-time (40 hours per week with full flexibility required)
- Hours: Shifts between 8am and 8pm
Pre‑employment checks include
- Verification of right to work in the UK
- Criminal background screening
- Credit history check
- CIFAS screening
- Additional relevant vetting as required
Role Overview
We are seeking driven individuals who take ownership of customer outcomes and maintain a strong understanding of products, internal processes, and policies across multiple work areas. The role requires flexibility to handle a range of tasks, including dealing with moderately complex and regulated complaints. Successful applicants will be confident communicators, capable of explaining decisions clearly both verbally and in writing so that customers fully understand outcomes. You should thrive in a dynamic environment and be comfortable adapting to change. Maintaining compliance with internal procedures, training frameworks, and risk guidelines is essential. You will be responsible for resolving complaints within agreed service levels while consistently delivering a high standard of customer care and demonstrating both company and client values.
Key Responsibilities
- Follow established compliance procedures, systems, and guidelines, and flag any basic compliance concerns
- Draft routine correspondence and reports, ensuring accuracy and following up on outstanding matters
- Deliver high-quality customer support by managing cases, addressing complex enquiries, and resolving issues effectively, while identifying opportunities to retain customers or support business growth
- Compile accurate information by gathering data from standard sources and inputting it into required formats
- Create moderately detailed documents using tools such as Microsoft Office, including summarising data for reporting purposes
- Enhance personal skills through available training and development opportunities
- Handle enquiries and issues across various communication channels, including phone, email, and written correspondence
- Gather and organise standard information related to ongoing cases
Essential Requirements
- At least 12 months’ experience handling complaints within a UK-regulated financial services setting
- Strong communication skills, both written and verbal, with the ability to build trust and rapport with customers
- Ability to manage workloads effectively, prioritising tasks and meeting deadlines
- Professional approach to handling objections and challenging conversations
Complaints Advisor - Financial services - UK fully remote in England employer: Cactus Search
Contact Detail:
Cactus Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Advisor - Financial services - UK fully remote in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for a Complaints Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to complaints handling. Think about how you would explain complex decisions clearly, just like you would in the role. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your skills! When you get the chance to chat with potential employers, highlight your experience in managing complaints and your ability to adapt to change. Use specific examples from your past roles to demonstrate how you've delivered high-quality customer support.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Complaints Advisor - Financial services - UK fully remote in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in managing complaints within a UK FCA-regulated financial services environment. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant experience!
Showcase Your Communication Skills: Since this role requires strong written communication, ensure your application reflects your ability to explain complex information clearly. Use concise language and structure your responses well, just like you would in a final written complaints response letter.
Highlight Your Flexibility: We’re looking for someone who thrives in a dynamic environment, so don’t forget to mention your adaptability. Share examples of how you’ve successfully managed changing priorities or handled challenging situations in the past.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, we love seeing candidates take that extra step!
How to prepare for a job interview at Cactus Search
✨Know Your Stuff
Make sure you brush up on your knowledge of the financial services sector, especially around complaints handling. Familiarise yourself with FCA regulations and any relevant compliance procedures. This will show that you’re not just a candidate, but someone who understands the industry.
✨Practice Your Communication Skills
Since the role requires strong written and verbal communication, practice explaining complex ideas in simple terms. You might even want to draft a few sample complaint response letters to showcase your writing skills during the interview.
✨Showcase Your Problem-Solving Abilities
Prepare examples from your past experience where you successfully resolved complaints or handled challenging conversations. Highlight how you maintained customer satisfaction while adhering to compliance guidelines. This will demonstrate your ability to manage workloads effectively.
✨Be Ready for Scenario Questions
Expect to be asked about how you would handle specific complaint scenarios. Think through potential situations and how you would approach them, focusing on maintaining professionalism and delivering high-quality customer support.