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- Tasks: Drive digital customer strategies and enhance engagement across online channels.
- Company: Join a dynamic team focused on innovative digital experiences.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Stay ahead of digital trends while collaborating with passionate teams.
- Why this job: Shape impactful campaigns and optimise performance in a fast-paced environment.
- Qualifications: Experience with AWS, Salesforce, and a background in retail is essential.
The predicted salary is between 40000 - 50000 £ per year.
We’re looking for a results-driven Digital Customer Manager to take ownership of our clients' digital CX strategy and drive growth across multiple online channels. This is an exciting opportunity to join a dynamic team where you’ll play a key role in shaping campaigns, optimising performance, and enhancing customer engagement.
Location: Hybrid – 1 day per week in the West Midlands
Key Responsibilities:
- Review digital customer channels and develop and execute comprehensive strategies across all.
- Analyse and understand what the data is saying in terms of customer engagement, marketing campaign performance.
- Use data and analytics to track performance, generate insights, and improve ROI.
- Collaborate with internal teams to align CX and marketing activity with business goals.
- Oversee CRM to improve customer journeys.
- Manage website performance, user experience, and conversion rate optimisation.
- Stay up to date with digital trends and emerging technologies.
Requirements:
- Proven experience in a Digital Customer focused or similar role.
- Hands-on experience with AWS (Amazon Web Services).
- Strong working knowledge of Salesforce (including CRM and marketing automation).
- Strong analytical skills and experience using reporting tools.
- Background in the retail sector or a strong understanding of retail customer behaviour.
- Experience managing e-commerce platforms.
- Familiarity with customer segmentation and lifecycle marketing.
Digital Customer Manager employer: Cactus Search
Contact Detail:
Cactus Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Customer Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work with AWS and Salesforce. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies that highlight your experience in digital customer management and retail. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of digital trends and customer engagement strategies. Be ready to discuss how you've used data analytics to drive results in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Digital Customer Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Digital Customer Manager role. Highlight your experience with AWS and Salesforce, and don’t forget to showcase your background in retail. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about digital customer experience and how you can drive growth for us. Be specific about your achievements and how they relate to the job description.
Showcase Your Analytical Skills: Since this role involves a lot of data analysis, make sure to highlight your analytical skills in your application. Share examples of how you've used data to improve customer engagement or campaign performance in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Cactus Search
✨Know Your Digital CX Strategy
Make sure you understand the fundamentals of digital customer experience (CX) strategies. Be ready to discuss how you've developed and executed similar strategies in the past, especially in retail. Highlight specific campaigns you've worked on and the results they achieved.
✨Show Off Your Data Skills
Since this role requires strong analytical skills, come prepared with examples of how you've used data to drive decisions. Discuss any tools you've used for tracking performance and generating insights, particularly in relation to AWS and Salesforce.
✨Collaborate Like a Pro
This position involves working closely with internal teams, so be ready to share experiences where you've successfully collaborated with others. Talk about how you aligned marketing activities with business goals and improved customer journeys through teamwork.
✨Stay Ahead of Digital Trends
Demonstrate your knowledge of current digital trends and emerging technologies. Be prepared to discuss how you've applied these trends in your previous roles, particularly in enhancing customer engagement and optimising website performance.