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- Tasks: Investigate claims and fraud, ensuring fair treatment for customers.
- Company: Established business prioritising customer needs with a supportive culture.
- Benefits: Competitive salary, fully remote work, and career development opportunities.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Experience in claims investigation and strong communication skills required.
- Other info: Flexible working hours with only occasional weekend shifts.
The predicted salary is between 28000 - 36000 £ per year.
This is a very exciting opportunity to join a well established business with plenty of opportunities to build on your skills & your career! This business truly puts the needs of their customers first, that’s why we need people who are naturally inquisitive and can ask the right questions.
This varied role will be part of our clients Claims & Fraud team, responsible for handling phone calls & emails with Admin on the side! This role is fully remote so you must have a suitable working space due to the sensitivity of calls you will be taking.
Your job is to assess claims efficiently and fairly to ensure that legitimate claims covered by the customers policy are processed with minimum delay. To ensure that in the event of a denial, all evidence is clearly recorded, and the customer understands the reasons for the denial.
The business is open 7 days a week between the hours of 8am - 7pm Monday - Friday with rotational weekend working 9am-6pm, only 1.5 times a month!
Salary: £32,200 + Benefits
Duties:
- Ensure that customers are always treated fairly and in accordance with the core company values
- Assess claims that have been escalated for adjudication, against agreed business rules and using a range of tools.
- Record evidence and decision making, within the tools provided, which supports an adjudication decision.
- Hold investigation conversations with customers to clarify information as necessary prior to approving or denying a claim.
- Contact customers primarily by telephone, but also by email and letter, to communicate a denial and give clear reasons.
Experience:
- You must have previous experience of working within Claims Investigation and Insurance
- You must have experience investigating perpetrators of Fraud rather than victims
- Experience in Financial Services Industry (Insurance) (Preferred)
- Lots of experience speaking with customers regularly on the phone
- Good investigation skills and excellent attention to detail
- Strong Microsoft application skills (Excel, Word etc.)
- Excellent Communication skills (verbal / written)
Fraud & Claims Investigator in Derby employer: Cactus Search
Contact Detail:
Cactus Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud & Claims Investigator in Derby
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling sensitive calls, it’s crucial to sound confident and clear. Role-play with a friend or use our resources to sharpen your verbal skills before the interview.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle specific scenarios related to claims and fraud investigation. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Fraud & Claims Investigator in Derby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Fraud & Claims Investigator role. Highlight your experience in claims investigation and any relevant skills that match the job description. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your previous work in claims investigation and how you’ve handled customer interactions. Let us see your personality!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional. We love a good storyteller, so don’t be afraid to showcase your style!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll get to explore more about us and what we stand for!
How to prepare for a job interview at Cactus Search
✨Know Your Stuff
Make sure you brush up on your knowledge of claims investigation and fraud detection. Familiarise yourself with common types of fraud in the insurance industry, as well as the tools and processes used to assess claims. This will show that you're not just interested in the role, but that you understand it too!
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice how you articulate your thoughts clearly and concisely. You might want to role-play some scenarios where you explain a claim denial or ask probing questions to gather information. This will help you feel more confident during the actual interview.
✨Prepare Questions
Think of insightful questions to ask about the company’s approach to customer service and fraud prevention. This shows that you’re genuinely interested in their values and how they align with yours. Plus, it gives you a chance to demonstrate your inquisitive nature, which is key for this role!
✨Set Up Your Space
Since the role is fully remote, ensure you have a quiet and professional-looking space for the interview. Test your tech beforehand to avoid any hiccups during the call. A distraction-free environment will help you focus and present yourself in the best light!