At a Glance
- Tasks: Lead a vibrant team to exceed service targets and deliver exceptional customer experiences.
- Company: Join a well-known brand in Central London with a dynamic contact centre.
- Benefits: Enjoy a competitive salary of £45k plus benefits and hybrid working options.
- Other info: Great opportunity for career growth in a supportive and energetic environment.
- Why this job: Make a real impact by leading a dedicated team and enhancing customer satisfaction.
- Qualifications: Previous team management experience and strong communication skills are essential.
The predicted salary is between 39000 - 51000 £ per year.
We are working with a well-known brand in Central London that is on the lookout for an ambitious Team Manager to join their Contact Centre. Hybrid £45k plus Benefits.
We have a vacancy for an enthusiastic and focused Team Manager to join our client's busy, vibrant team. The successful candidate will be motivated, organised, high calibre and dedicated to delivering a great service on behalf of their customers. If you have previous team manager experience, get in touch!
About the role:
- Lead a team to meet and exceed business objectives, service targets, corporate goals including operational metrics, quality, customer satisfaction, client satisfaction, and absenteeism and attrition.
- Continually review and monitor work performance of all advisors against agreed KPI’s, ensuring that calls are handled professionally.
- Manage a team of advisors daily.
- Maintain regular communications and feedback, ensuring accurate and timely communication of any client/campaign issues to Operations Manager.
Who are we looking for?
- Evidence of effective interpersonal, coaching and leadership/supervisory skills.
- Previous Team Leading / Managerial experience is essential.
- Reporting, Operational and Analytic skills.
- Previous experience working in a call centre environment is essential.
- Excellent verbal and written communication skills.
- Good numeric and verbal reasoning skills.
- Effective problem-solving skills.
- Performance management skills and experience.
- Client/customer management skills.
Customer Service Team Manager employer: Cactus Search
Cactus Search is an excellent employer that values its employees by offering a competitive salary and the flexibility of remote work after an initial training period in the vibrant city of Glasgow. With a strong focus on employee growth and a supportive work culture, team members are encouraged to develop their skills while delivering exceptional customer service. Join us for a rewarding career where your contributions are recognised and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cactus Search. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cactus Search before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Team Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cactus Search:Your cover letter is your chance to shine! Tell us why you want to work at Cactus Search specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cactus Search!
How to prepare for a job interview at Cactus Search
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
