Cactus Search is seeking an experienced Customer Service Team Manager to lead and develop a busy omni-channel contact centre, driving high performance and customer satisfaction. You will conduct regular coaching, 1-to-1s and performance reviews, manage attendance and employee relations, monitor live metrics, and partner with wider CX teams to improve journeys across customers.
Hybrid role with at least one day onsite, 40 hours per week, Mon-Fri 8am-8pm and weekend rota; salary up to £35,000 DOE
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Customer Service Team Lead - Hybrid & Performance employer: Cactus Search
Join a forward-thinking organisation as the Head of Procurement, where you will have the opportunity to make a significant impact on our procurement strategy while working remotely from anywhere in the UK. We pride ourselves on fostering a collaborative work culture that values innovation and employee growth, offering competitive salaries and a clear pathway for professional development. With a focus on delivering measurable cost savings and enhancing supplier relationships, this role provides a unique chance to contribute to meaningful change within a dynamic team.
