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- Tasks: Assist customers with queries and ensure high-quality service.
- Company: Join one of the UK's largest contact centre companies.
- Benefits: Enjoy 3 days of remote work, full training, and all equipment provided.
- Other info: Flexible interview schedule; start within 2 weeks of job offer.
- Why this job: Great entry-level role with opportunities for growth in a supportive environment.
- Qualifications: No experience needed; just a passion for customer service and basic computer skills.
The predicted salary is between 19500 - 27500 £ per year.
We are currently recruiting for a number of customer service advisors to work for one of the UKs largest Contact centre companies. No experience required, just a willing to learn, computer literate and a passion for delivering the best customer experience. This role will be working onsite 2 days per week and from home the other 3 days – All equipment provided Salary: This role pays a salary of around £24,500 You will be based out of their office in Belfast representing my client and offering a world class service to their customers who are a leading household name. This is a great opportunity to join the Call Centre world, gain full extensive 4 week training and embed yourself within a market leading company with opportunities to progress for the right candidates demonstrating the right skills and attitude. Interview will be taking place over the coming weeks, so you must have some flexibility to attend an interview. The role: • You will be the direct contact for my clients customers, dealing with any queries they may have within a timely manner. • Taking calls to help customersMaking customer aware of any changes to manage their expectation • Working to targets to ensure all customer calls are answered within SLA target, and ensuring your call quality is at a high standard • Update CRM systems to ensure no repeat calls and to allow customer to speak to anyone regarding their query There are a number of permanent positions available. Start date normally takes effect within 2 weeks of job offer
Customer Service Advisor - No experience required - 3 days work from home employer: Cactus Search
Contact Detail:
Cactus Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - No experience required - 3 days work from home
✨Tip Number 1
Familiarise yourself with common customer service scenarios. Understanding how to handle various customer queries can give you an edge during the interview process, showing your willingness to learn and adapt.
✨Tip Number 2
Practice your communication skills. Since this role involves direct contact with customers, being able to articulate your thoughts clearly and confidently will help you stand out in interviews.
✨Tip Number 3
Research the company and its values. Knowing about the company you’re applying to can help you align your answers with their mission, demonstrating that you’re genuinely interested in being part of their team.
✨Tip Number 4
Be prepared to discuss your flexibility for the interview. Since they require candidates to have some flexibility, showing that you can accommodate their schedule will reflect positively on your application.
We think you need these skills to ace Customer Service Advisor - No experience required - 3 days work from home
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant skills, even if you don't have direct experience. Emphasise your willingness to learn, computer literacy, and any customer service-related experiences, such as volunteering or part-time jobs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service. Mention why you're interested in this role and how your skills align with the company's values. Keep it concise and engaging.
Highlight Soft Skills: In your application, focus on soft skills that are crucial for a Customer Service Advisor, such as communication, empathy, and problem-solving. Provide examples of how you've demonstrated these skills in past situations.
Prepare for the Interview: Since interviews will be taking place soon, prepare by researching common customer service interview questions. Practice your responses, focusing on how you would handle various customer scenarios, and be ready to discuss your motivation for applying.
How to prepare for a job interview at Cactus Search
✨Show Your Willingness to Learn
Since no experience is required for this role, emphasise your eagerness to learn and adapt. Share examples of how you've quickly picked up new skills in the past, whether in school or other jobs.
✨Demonstrate Your Customer Service Passion
Prepare to discuss why you are passionate about delivering excellent customer service. Think of instances where you've helped someone or resolved an issue, even if it was outside a formal job setting.
✨Familiarise Yourself with the Company
Research the company and its values before the interview. Understanding their mission and what they stand for will help you align your answers with their expectations and show that you're genuinely interested.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as handling difficult customers or managing multiple tasks. Practising your responses can help you feel more confident and articulate during the interview.