At a Glance
- Tasks: Assist customers with enquiries and manage calls in a dynamic environment.
- Company: Join a leading financial services firm with a supportive culture.
- Benefits: Earn £25k plus bonuses, enjoy excellent benefits, and hybrid work options.
- Other info: Great chance for professional development and a vibrant team atmosphere.
- Why this job: Kickstart your career in customer service with opportunities to grow into a Mortgage Advisor.
- Qualifications: Must have 6 months of office-based customer service experience.
The predicted salary is between 20000 - 30000 £ per year.
This role is Hybrid based in the Stockton office, please check that you can commute to Hale in advance of application. Office hours - Monday to Friday.
We’re currently looking for multiple enthusiastic Customer Service Advisors who are focused on customer service, administration and taking inbound & outbound calls. The role will deal with a wide range of customer enquiries. This role could progress into a Mortgage advisor position with paid qualifications in CEMAP.
Cactus Search are currently in partnership with an amazing client who are offering you the following:
- Salary - £25k + Bonus paid monthly + excellent benefits
Must have at least 6 months Office based experience.
Key Responsibilities
- Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems
- Manage all direct customer interactions
- Handle and respond efficiently to all general and order specific direct customer enquiries
- Support customers with order status updates and delivery tracking queries
- Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management
- Manage customer complaints and elevate them to the right stakeholders to support resolutions
- Provide feedback on the efficiency of the customer service process and areas of improvement
Key Skills Required
- Previous experience within a Customer Service position is essential
- Knowledge of CRM systems
- A self‑motivated, passionate, and enthusiastic approach to work
- Outstanding verbal communication skills
- Professional and empathetic approach to resolving issues
- Decent I.T skills
- Excellent time management
Please apply or email josh@cactussearch.co.uk for more info.
Customer Service Advisor - Financial services employer: Cactus Search
Cactus Search is an excellent employer that values its employees by offering a competitive salary and the flexibility of remote work after an initial training period in the vibrant city of Glasgow. With a strong focus on employee growth and a supportive work culture, team members are encouraged to develop their skills while delivering exceptional customer service. Join us for a rewarding career where your contributions are recognised and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Financial services
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous customer service experience aligns with the role, especially handling enquiries and complaints.
✨Tip Number 3
Dress the part! Even if it's a hybrid role, looking professional can make a great first impression. It shows you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. Mention something specific from your conversation to remind them of your enthusiasm for the role.
We think you need these skills to ace Customer Service Advisor - Financial services
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're genuinely excited about helping customers and making their experience better.
Tailor Your CV:Make sure to customise your CV to highlight your relevant experience in customer service. We love seeing how your skills match up with what we're looking for, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of your experience and skills.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Cactus Search
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially in financial services. Be ready to discuss how you've handled customer enquiries in the past and demonstrate your understanding of CRM systems.
✨Show Enthusiasm and Empathy
This role requires a passionate and empathetic approach. During the interview, express your enthusiasm for helping customers and share examples of how you've resolved issues with a personal touch.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, like handling complaints or providing order updates. Prepare concise responses that showcase your problem-solving skills and ability to manage calls effectively.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about the team dynamics, training opportunities, or how they measure success in customer service. This shows you're serious about the position!
