At a Glance
- Tasks: Assist customers with enquiries and manage calls in a dynamic environment.
- Company: Join a leading financial services firm with a supportive culture.
- Benefits: Earn £25k plus bonuses, enjoy excellent benefits, and hybrid work options.
- Other info: Great chance for professional development and a vibrant team atmosphere.
- Why this job: Kickstart your career in customer service with opportunities to grow into a Mortgage Advisor.
- Qualifications: Must have 6 months of office-based customer service experience.
The predicted salary is between 20000 - 30000 £ per year.
This role is Hybrid based in the Stockton office, please check that you can commute to Hale in advance of application. Office hours - Monday to Friday.
We’re currently looking for multiple enthusiastic Customer Service Advisors who are focused on customer service, administration and taking inbound & outbound calls. The role will deal with a wide range of customer enquiries. This role could progress into a Mortgage advisor position with paid qualifications in CEMAP.
Cactus Search are currently in partnership with an amazing client who are offering you the following:
- Salary - £25k + Bonus paid monthly + excellent benefits
Must have at least 6 months Office based experience.
Key Responsibilities
- Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems
- Manage all direct customer interactions
- Handle and respond efficiently to all general and order specific direct customer enquiries
- Support customers with order status updates and delivery tracking queries
- Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management
- Manage customer complaints and elevate them to the right stakeholders to support resolutions
- Provide feedback on the efficiency of the customer service process and areas of improvement
Key Skills Required
- Previous experience within a Customer Service position is essential
- Knowledge of CRM systems
- A self‑motivated, passionate, and enthusiastic approach to work
- Outstanding verbal communication skills
- Professional and empathetic approach to resolving issues
- Decent I.T skills
- Excellent time management
Please apply or email josh@cactussearch.co.uk for more info.
Customer Service Advisor - Financial services employer: Cactus Search
Cactus Search is an excellent employer that values its employees by offering a competitive salary and the flexibility of remote work after an initial training period in the vibrant city of Glasgow. With a strong focus on employee growth and a supportive work culture, team members are encouraged to develop their skills while delivering exceptional customer service. Join us for a rewarding career where your contributions are recognised and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Financial services
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cactus Search. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cactus Search before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Financial services
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cactus Search:Your cover letter is your chance to shine! Tell us why you want to work at Cactus Search specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cactus Search!
How to prepare for a job interview at Cactus Search
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
