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For Companies At a Glance
- Tasks: Engage with customers, process orders, and manage inquiries in a dynamic environment.
- Company: Join a successful client based in Marlow, offering a hybrid working model.
- Benefits: Enjoy 25 days holiday, private medical insurance, gym allowance, and free parking.
- Why this job: Be part of a supportive team that values communication and customer satisfaction.
- Qualifications: Previous B2C customer service experience and CRM knowledge are essential.
- Other info: Hybrid working after onboarding: 2 days WFH, 3 days in the office.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking an experienced Customer Service Advisor from an Office/Contact Centre background to join our successful client on a permanent basis to be based in Marlow on a Hybrid working model.
Working Hours: Hybrid working after successful onboarding after 3 months. 2 days WFH, 3 days in the office. 9 – 5, Monday to Friday.
Duties:
- Engage with customers via phone and internal Contact Centre and CRM systems.
- Oversee and process direct customer orders following the internal sales order procedure.
- Respond swiftly and effectively to both general and order-specific customer inquiries.
- Manage return requests efficiently, ensuring all relevant systems are updated per company policies.
- Support customers with order status updates and delivery tracking concerns.
- Handle calls, inquiries, orders, complaints, and returns, documenting all actions in the CRM system for thorough case management.
- Resolve complex customer complaints and escalate issues to appropriate stakeholders when necessary.
Experience:
- Previous experience within a B2C Customer Service position is essential.
- Knowledge of CRM systems.
- Order processing experience.
- Excellent communication skills, both oral and written.
- Professional and empathetic approach to resolving issues.
- Strong MS Office Skills.
- Excellent time management and goal orientated focus.
- SAP and Salesforce knowledge is highly desirable.
Benefits:
- Free on-site parking at the office.
- 25 days holiday + bank holidays.
- Private Medical & Dental Insurance.
- Group Life Assurance Benefits.
- Annual Gym Allowance.
- On-site 3rd party restaurant and coffee shop.
Customer Service Advisor employer: Cactus Search
Contact Detail:
Cactus Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the specific CRM systems mentioned in the job description, such as SAP and Salesforce. Having a solid understanding of these platforms will not only boost your confidence but also demonstrate your proactive approach to potential employers.
✨Tip Number 2
Brush up on your communication skills, especially in handling customer complaints. Practising role-play scenarios can help you articulate your responses clearly and empathetically, which is crucial for a Customer Service Advisor role.
✨Tip Number 3
Research the company’s values and customer service philosophy. Being able to align your answers during interviews with their mission will show that you’re not just looking for any job, but that you genuinely want to be part of their team.
✨Tip Number 4
Prepare examples from your previous experience that highlight your ability to manage complex customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively during interviews.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in B2C Customer Service roles. Emphasise your familiarity with CRM systems and order processing, as these are key requirements for the position.
Craft a Compelling Cover Letter: In your cover letter, showcase your excellent communication skills and professional approach to resolving customer issues. Mention specific examples of how you've successfully handled customer complaints in the past.
Highlight Relevant Skills: Clearly outline your proficiency in Microsoft Office, and if applicable, mention any experience you have with SAP and Salesforce. This will demonstrate that you possess the technical skills needed for the role.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in a Customer Service role.
How to prepare for a job interview at Cactus Search
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in B2C customer service roles. Be prepared to discuss specific examples of how you've handled customer inquiries, complaints, and order processing in the past.
✨Familiarise Yourself with CRM Systems
Since knowledge of CRM systems is essential for this role, take some time to brush up on your understanding of popular platforms like Salesforce. If you have experience with SAP, mention it during the interview as it’s highly desirable.
✨Demonstrate Strong Communication Skills
Effective communication is key in customer service. Practice articulating your thoughts clearly and concisely. Be ready to showcase your written communication skills, perhaps by discussing how you document customer interactions in a CRM system.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific customer scenarios. Think of examples where you resolved complex complaints or managed return requests efficiently, and be ready to explain your thought process and actions.
