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- Tasks: Assist customers with queries and provide top-notch service from home.
- Company: Join one of the UK's largest contact centre companies.
- Benefits: Enjoy a competitive salary, remote work, and comprehensive training.
- Why this job: Gain valuable experience in customer service while working flexibly from home.
- Qualifications: No specific qualifications required, just a positive attitude and willingness to learn.
- Other info: Opportunities for career progression in a supportive environment.
The predicted salary is between 15600 - 19500 £ per year.
Job DescriptionWe are currently recruiting for a number of customer service advisors to work for one of the UKs largest Contact centre companies. This role will be working onsite 1 day per week and from home the other 4 days – All equipment provided Salary: This role pays a salary of around £26,000 You will be based out of their office in Belfast representing my client and offering a world class service to their customers who are a leading household name. This is a great opportunity to join the Call Centre world, gain full extensive 4 week training and embed yourself within a market leading company with opportunities to progress for the right candidates demonstrating the right skills and attitude. Interview will be taking place over the coming weeks, so you must have some flexibility to attend an interview. The role: • You will be the direct contact for my clients customers, dealing with any queries they may have within a timely manner. • Taking calls to help customersMaking customer aware of any changes to manage their expectation • Working to targets to ensure all customer calls are answered within SLA target, and ensuring your call quality is at a high standard • Update CRM systems to ensure no repeat calls and to allow customer to speak to anyone regarding their query There are a number of permanent positions available
Customer Service advisor - 4 days work from home employer: Cactus Search
Contact Detail:
Cactus Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service advisor - 4 days work from home
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help us tailor our answers and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how we would handle difficult customers or tricky situations. This will boost our confidence and prepare us for those curveball questions during the interview.
✨Tip Number 3
Dress the part, even if it's a video interview! Looking professional can set the right tone and show that we take the opportunity seriously. Plus, it helps us feel more confident when we’re all dressed up.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can go a long way in making us memorable. It shows our enthusiasm for the role and keeps us on their radar as they make their decision.
We think you need these skills to ace Customer Service advisor - 4 days work from home
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your customer service skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this customer service advisor role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about working with us.
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great candidate for the position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Cactus Search
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Common Scenarios
As a Customer Service Advisor, you'll likely face various customer scenarios. Prepare for common questions like handling difficult customers or resolving complaints. Practising these responses can boost your confidence and demonstrate your problem-solving skills.
✨Showcase Your Communication Skills
Effective communication is key in customer service. During the interview, focus on speaking clearly and confidently. Use examples from your past experiences to illustrate how you've successfully communicated with customers or resolved issues.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or growth opportunities within the company. This shows that you're proactive and genuinely interested in the position.
