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- Tasks: Deliver outstanding customer experiences and resolve queries efficiently.
- Company: Join a dynamic team in Wimbledon or Tottenham with a focus on customer satisfaction.
- Benefits: Competitive salary starting at £30,000, rising to £36,000 after probation, plus free parking.
- Why this job: Be the first point of contact and make a real difference in customers' lives.
- Qualifications: Strong communication skills and five years of customer service experience required.
- Other info: Enjoy a supportive environment with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a Customer Service Advisor who is passionate about delivering outstanding customer experiences. You will be the first point of contact for many of our clients' customers, ensuring every interaction is professional, friendly and helpful. This role is vital in solving customer issues quickly and effectively, while also supporting and guiding other team members.
This role is a Full Time, Permanent opportunity based in Wimbledon or Tottenham with free parking provided and a competitive salary of £30,000 rising to £36,000 after a successful 6 month probation period.
Typical shift patterns:
- 09:00 – 17:00, Monday to Friday, alternate Saturdays from 07:30 to 12:00 (as per rota)
- 07:00 – 15:00, Monday to Friday, alternate Saturdays from 07:30 to 12:00 (as per rota)
- 07:30 – 16:30, Monday to Friday, no Saturday work
Key responsibilities:
- Provide professional, knowledgeable and friendly support to customers over the phone
- Resolve most queries efficiently, using initiative and problem-solving skills.
- Handle more complex challenges with creativity and professionalism.
- Support and guide other team members in delivering excellent service.
- Aim to delight customers in every interaction.
Experience:
- Excellent written and verbal communication skills.
- Strong interpersonal skills.
- Minimum five years’ experience in customer service management.
- Strong analytical and problem-solving abilities.
- Experience using customer service software (email and telephone systems).
Customer Service Advisor employer: Cactus Search
Contact Detail:
Cactus Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be the first point of contact, it's crucial to sound friendly and professional. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experience where you resolved customer issues creatively. This will demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about delivering outstanding experiences and are excited about the role.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for, so don’t be shy about showcasing your strengths!
Be Clear and Concise: In your written application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your communication is professional yet friendly—just like how you’d interact with our customers!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Cactus Search
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences and how you handled various customer interactions. Think of specific examples where you resolved issues or went above and beyond to delight a customer.
✨Showcase Your Problem-Solving Skills
Prepare to demonstrate your analytical abilities during the interview. Think of a time when you faced a complex challenge and how you creatively solved it. This will show that you can handle the more intricate queries that may come your way.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and skills.
✨Be Ready to Discuss Team Support
This role involves guiding other team members, so be prepared to talk about your experience in supporting colleagues. Share examples of how you've contributed to a positive team environment and helped others deliver excellent service.
